Firestone Complete Auto Care

On April, 1, 2021, I got to Firestone in Coral Springs at about 11:40am & told Charlette that I needed 2 brand new tires for the front of my vehicle & an oil change. I explained to her that my 2013 Nissan Altima shift selector was locked & she would have to use something to insert into the shift lock release slot to get the shift selector to move. She appeared to understand & I assumed everything was okay, so I left. At approximately 2:00pm, I received a call from Charlette & she told me that several of the employees tried to get my shift selector to move but they were unsuccessful. She asked me to return to the store to see if I could get it to work. I was confused because the shift selector had this problem for years & i’ve never had an issue. When I returned to the store, Charlette handed me the key. I entered the car & could tell that someone had tried to force the shift selector to move, simply because of the way the selector was positioned (crooked, leaning more toward the left) & the fact that i was able to press the button on the shift selector slightly without having anything inserted in the shift lock release slot, something that it had never done before today (the button on the shift selector was always locked in place). I was BAFFLED to say the least. This was my first time at the Coral Springs location & I regret every bit of it! I was a regular at the Boca Raton location till they permanently closed & I never had an issue there. They serviced my car with the locked shift selector for 2+ years & I never had a problem. Locked shift selectors are a common occurrence according to Charlette but unfortunately, all she could tell me was “we couldn’t get it to move, the car is where you left it”. She basically blamed the whole ordeal on the fact that the car had pre-existing problems. Adding insult to injury, Charlette tells me the shift selector assembly needs to be replaced & the part alone is $600+. I am disgusted and strongly believe that the employees at Firestone Coral Springs are responsible for destroying my shift selector. I felt completely helpless & even contemplated calling the cops to make a police report. I drove my car to the shop & ended up getting it towed from the lot, could you imagine that?nnUltimately, I believe that mechanics that work for corporations like Firestone should be trained to deal with all vehicles in most, if not all, conditions. Something as basic as a locked shift selector should not be the reason why employees are mishandling customer vehicles. The whole experience was unusual & all I am left with is a useless car.nnThis is my first & last time at that store!

The place and counter person was professional as can be.nnUnfortunately, their A/C mechanic didn't double-check one of the relays after I brought in after the fan in my girlfriend's car seemingly failed.nni understand work cannot always be perfect and I may have initially suspected a faulty fan myself, but that's why I brought it to trained mechanics as I decided to forgo possibly causing any more issues.nnThey told me the fan needed to be changed.nnI understand they might not want to undo any work a previous mechanic did, but this was something that could've been checked out that's not necessarily related to the fan itself i.e., electrical wiring, switches and relays; that should be double-checked regardless in that scenario.

Very friendly staff! They explained very clearly what had to be done and helped me out by giving me a fair price for my air conditioning. Now I have cool AC and a dependable mechanic to go to!

Excellent care! Great prices. Didn't try to sell me unnecessary services.

TERRIBLE SERVICE AND A NASTY ATTITUDE ! do yourself a favor and go to literally any other tyre store. Store manager is rude and has no regard for peoples time. Took over an hour and a half to patch a tyre. That's right, more than 90 minutes to do a job which they advertise to be done in 45 minutes.