Hampton Watersports

Came down to va on a last minute trip and hubby wanted to take our kids on a new adventure. Is was a bit hard to find using only your GPS but a quick call to the staff we were able to find it super easy with the directions given.Staff of young kids who are professional and helpful. I'd definitely rent from them again .

My husband and I are from NC and working in the area. We have rented a jet ski, eaten the food, etc. All seemed great, met the owner, etc. Several weeks ago we reserved two skis but the business had to cancel due to equipment issues. That was fine, so we rescheduled. Unfortunately, we had to cancel due to work schedule changes and death in the family. They issued a refund for our $100 deposit, stating it could take up to two weeks to process. No problem. Several days later, we reserved two skis again, paid the $100 deposit, etc. Unfortunately, our work schedule changed, as it often does in the industry we work in. I called two days in advance and asked the very nice young lady who answered if we could just get a credit since we aren't sure when we will be able to come again. Also let her know that the previous refund had not yet posted. I tried to tell her that if for some reason it didn't post, we would be happy to just do a credit for it as well. I apologized for any inconvenience or confusion.nnShe seemed a little confused and politely put someone else on the phone (the owner I think?) He must have expected me to hassle him or something because he spoke to me rather aggressively right off the bat, making it clear that he had no intention of issuing another refund, we had rescheduled too many times, etc. When he finally took a breath, I politely asked him if he was done and that I didn't want to interrupt him. He said he was, so I tried to clarify the reason for my call. As soon as I began speaking, he kept cutting me off, even though I asked him repeatedly to please let me finish. BUT HE JUST WOULD NOT STOP TALKING, and he grew louder and more angry as he went on. He made it very clear that he had no intention of issuing a refund, we need to take the matter up with our credit card company, that we had inconvenienced him by having to reschedule several times, and that WE WERE NOT WELCOME BACK to rent from him ever again!!nnI am a very polite and soft spoken lady, and neither me or my husband have ever been anything but nice and polite when we have dealt with Hampton Watersports. I was pretty shocked by the fact that this person basically berated me and then hung up in my ear, even though I was trying to speak to him respectfully. All because he would not take the time to just listen.nnThe whole thing was obviously a misunderstanding on his part, but he simply would not give me the same courtesy I had given him. Had he let me finish, he would have known that we were not seeking anything for free, we were sorry for having to reschedule so many times, and that we were willing to just take the loss in the event that we could not use the credit(s) by the end of the season.nnSo here we sit, out at least $100, and bewildered as to why we were treated with such unprovoked ugliness. It's not even about the money; we can afford the loss. It's about treating customers with dignity and respect, especially when we have given this person no reason not to. We will be sure to tell everyone we work with about the way we have been treated, and will be happy to rent skis from some of the other businesses in the area.nn**it has now been about a month since the refund from when the business cancelled our jetski appt was supposedly issued. We still have not received it. Considering the way we were treated, it's safe to assume they never really issued it in the first place. Next call will be to Better Business Bureau.nTravis and Elizabeth Lamb