Max Mara

Had a terrible experience at the Bellevue store. The store manager Tonie immediately profiled me when I walked in and asked if I could see the teddy bear coat. She asked me what I did for a living in an effort to “understand my lifestyle needs.” That was 100% her way of finding out if I could afford that coat. I was vague and told her I work from home during the pandemic, and she said, “oh, so you don’t need a big statement piece, here let me show you these other beautiful coats that would suit your lifestyle better.” (read: I don’t think you can afford that coat so look at these other cheaper coats). I told her no thank you, I want to see the teddy bear coat, which she grudgingly pulled from the back. I told I loved it and bought it. She told me, “oh my gosh I thought you were a student” (read: have no money). It shouldn’t matter who you are, you should be treated with respect and dignity. Worst experience, luckily they make an amazing coat. I will never be back to that store.

Like everybody said, they push you buy stuff and I was NOT told that the sales items are FINAL until I had paid. My friend and I spent $2000+ in the store and they still charged us $35 for shipping, and it’s only FEDEX GROUND, not even premium. With all the cost, they can’t even get the shipping label correct - I honestly don’t know if I could receive it. And when I asked what if the package got lost, the associate told me that “nah, that never happened, don’t worry”, without any explanation on the terms. That’s nothing but unprofessional. The associate is super irresponsible. There are tons of good deals out there, please save your time and money NOT coming here.

Other reviews are accurate - very odd salespeople at this location. Attempted to look at a coat we ordered online and was bizarrely handed a catalogue and all but shuffled out of the store. Not sure that these people understand the purpose of brick and mortar -much better experiences in LA and Bolzano. Order online or try your luck elsewhere.

Very nice outfits. I'll go again when I'm in town.

I have never felt so pressured to purchase something as I have at this store. I went in hoping to find something special and was willing to pay more for Max Mara quality and style, but ended up walking out of the store with an item I was not happy with and did not fit properly. They do not refund their merchandise, they only offer a store credit. After a few visits and returned merchandise, I realized that I'm not a good fit for the store's style and fit, but the saleswomen were persistent and tried to push items that were not my style and did not fit me well all for the sake of the sale. Will never shop there again.