Volvo Cars Corvallis

Buyer beware!nnWe ordered a cargo box for our Volvo, it arrived on time as promised by the parts department. That is the only good thing I can say about our experience.nnWhen we arrived to pick up the Cargo Box (in our C30 we were then told by the parts department that “The cargo box was shipped in pieces and we would need to schedule an appointment for them to assemble and install it, this will take about an hour and will cost $160”. We refused and informed them we would come back in a day or two with our truck and pick up the Cargo Box and assemble and install it ourselves.nnTwo days later when we pick it up and get it home we open the box to find a completely assembled Cargo Box ready to be installed. It took us less than 10 minutes to install it on our car.nnIt appears that Volvo Cars of Corvallis was out to make a quick buck hoping we would just let them “assemble and install” the cargo box.nnThis was not the experience I was hoping for being new to Volvo, I will be looking a different service department to complete any ongoing maintenance of my new Volvo

Have been here 21min before being helped by a salesman. They were busy running around trying to find the keys to their cars. Seemed overwhelmed by the three total customers present. Feels like classic used car dealership with associated stereotypes.

The managers took the time to make things right when communication wasn't clear or any concerns were brought up. Thank you for being vigilant and taking your customer's concerns into consideration.

Parts department and service are impeccable....

Really disappointed in my expereinece with this company. We set up an appointment weeks in advance to see a car that was advertised before it had been shipped in. We requested Costco pricing and they assured us they offered it, but would never send us the cost breakdown even after asking three times. When we came in from out of town, they pulled the car around which was filthy, and still wrapped in plastic, so we could not even see it properly -mind you, they had a week to get it ready.nOnce we sat down to see the cost breakdown, they still were fumbling through papers and going back and forth on answers to our questions. We never did get a cost, and finally they admitted they had not been honest and do not offer Costco pricing. We walked out. I decided to write my first review, to let others know.nThis was sincerely an awful experience.