Walgreens

We as a family and any group I have contact with will be informed of my decision and reason to no longer use or shop at Walgreens OH. My treatment at our local location has been so unbelievably negligent and finally, hostile, that we are DONE.nnMy Rx I’ve had for over 15 yrs is a controlled substance. HOWEVER. At 1.5 mg/day I am far below the upper dosage of 4mg/day. This isn’t even UP to a pharmacist; yet despite my PSYCHIATRIST of over 10 yrs repeatedly calling in my Rx it was held on THREE different refill occasions. We would call to see what the holdup was, were informed it was being filled (and pointedly told this was basically a favor, an “override” - of what? The DOCTOR’S Rx??????!), then a day later - still not filled. Repeat on two other occasions.nnFF to new antidepressant Rx. After a business WEEK of my insurance AND doc approving meds and supposedly everything is at Walgreens, on a Fri we are still without and get told everything should be fine. No Rx filled, but lots of updates in app like: no action needed, Rx being filled etc. So I end up going a full weekend w/o my antidepressants. Anyone that takes max dosage of these understands it’s serious to miss 2 full days. Monday: “it’s being filled.” Okay. Then another call saying, “it’s not covered because we can’t fill fully TODAY. So pls pay $47 and we’ll fill partial today then you can come back tomorrow and pay another $15 to fill the rest of your 30 day Rx.”nnI’m furious, admittedly. So when I get this call and I clarify, “so what you’re saying is because YOU don’t have the ability to fill this Rx in full today I either have to choose to go without for ANOTHER day or my option is to pay you an additional $47, is this correct?” And I get YELLED at to the point I raise MY voice to tell them to “WATCH THE ATTITUDE, GOT IT?!” So then they call us back an hour later! Trying to make amends by saying they’ll “help us out today by blah blah...”nnWe simply said “No. We are done with you guys and your store.”nnWe literally have never been treated like this at a pharmacy, anywhere in the US. Our family will never support a “pharmacy” and a staff that would treat patients like this DESPITE their insurance cooperation and their doctor having to repeatedly get so involved. This place is DANGEROUS and incredibly RUDE and all about some weird power play. We suggest you let them have their jollies solo and instead find a GOOD and straightforward local pharmacy like Rite-Aid or Lind’s.

I was looking for face masks yesterday, but they didn't have any, I believe it was the store manager that I had asked. He mentioned another store had some. I was sitting out back of the store resting when he came up yo me and gifted me with a pack of ten. He had gone to the other store, out of his way to do so. Shout out to Walgreens, they go out of their way to help the customers during this pandemic. Thankyou.nCME

Never have I seen a pharmacy like this one. I have been using the Everett Clinic for years with one Med. I found it could be cheaper at this Walgreen.nI asked Everett to send the prescription there. A week later I drove 20 miles, 40 round trip.......NOPE, not in the system. Back to Everett and a nurse I know. How bout doing it again....same thing.nFinally Everett nurse calls the pharmacy and is advised they had no prescription for me but in the discussion the pharmacy suggested a different size with them to save waste.nI went in three days after that.........NOPE, not in the system.nI called the nurse and said send it to Safeway, Oak Harbor.nGot it today.nSad story. Wish I knew why.nNote this review is pharmacy only, the rest of the store is great..good, friendly, helpful people.

I just wanted to say I‘m pretty astounded by the amount of rudeness that came from the pharmacy tech, and by the unbelievably condescending words and attitude from the pharmacist herself. I expect a certain amount of professionalism, and this was probably some of the worst costumer service I have ever encountered. You are not doing me a favor, I pay for this service, and it’s more expensive than any other place in town. I expect to be treated with a human amount of respect and to be spoken to like an equal. And because of the way I was spoken to and treated as a customer, you have lost the business of me and my entire family, not that you probably care.

Summary: Poor communication, poor service, do not recommendnnVery poor pharmacy service. Although staff was nice enough, there was always some issue with my prescription that wasn’t communicated either in my file or amongst their staff. Of the four or five times I visited for my monthly prescriptions, staff always kept me waiting for long periods of time as they conversed with one another, never communicating to me what the issue was despite my asking how I could make things go more smoothly in the future.