Ford Lincoln of Huntington Service

I had a blowout on the LIE with a Focus RS that has no spare so roadside assistance took it to this dealer. I bought a used replacement tire that afternoon and put it in the trunk. That was on a Sunday. I also use a tow hook license plate mount that the tow truck driver couldn't remove so I asked the dealer if they could remove it. It took until the following Friday for my car to be ready.nnWhile trying to remove the license plate adapter they broke it. They charged me $75 for labor and $30 for the mounting and balancing and they didn't replace the broken adapter. What I had forgotten is that the tow hook is reverse threaded. The tow truck driver didn't even know! Of course, that's not this dealer's fault, but they should have known and not broken the adapter when they tried to remove it! At a minimum, when they realized, they should not have charged me to remove the broken part!nnThen, to make matters worse, a manager called me later Friday evening to ask if he could buy my car! I told him about the situation and he said he would speak with the service team and contact me the next day. There is definitely something they would do to compensate me for the trouble. Right... Needless to say, no one has called. It has been just over a week. I have tried to contact the service rep who helped me but it always goes to voicemail.nnSo $120 to mount and balance plus $30 for a new license plate bracket. I will definitely visit a different dealer for any future warranty work.

Went to parts department and they were very helpful and nice, even gave me diagrams for what I needed to know on and which parts are needed and which ones are the best ones to use (some were discontinued by Ford). I've also used the service department and they were great to me.

Took my 2013 Escape here for a check engine light on. Was told my turbo waste gate failed, 3000$ to replace the turbo. Took my car too another shop, they changed the waste gate solenoid 350$ total charge.nnI was on the market for a new Escape from this dealer, after this i will never fo business with them again.

Great Customer Service ud83dudc4cud83dudc4d

I really hate this place. Without going into all the Gory details, I will say this. My car was brought in for several recalls. The service people screwed up two things while performing the recalls. When I pointed this out to them, they really made me feel like dirt and went out of their way to say that I would be charged for the repairs if it wasn't their fault and they would have to charge me a diagnostic fee and they went on and on and on. I said go ahead because I was very sure that their people messed up. Turns out I was correct and they fixed the problems that they created. Absolutely no apologies, absolutely no recognition of having treated me like dirt like a person who had absolutely no value like a person who doesn't deserve some kind of respect especially since I was very specific about the work that needed to be done and I was extremely polite as I am always and people know me as a very laid-back and affable person. This is also a reason I will never buy another Ford. I went right over to habberstad BMW and for a few extra dollars leased a BMW X5 instead of a Ford Explorer and now I'm treated like gold every time I step into their service center. That's why people choose upscale brands. It's worth the extra money to not be treated like garbage.