Fendi

So I came in here with my family, including my 2yo son. 1 specific employee, a young black male told me we had to leave the store bc my son didn’t have a mask on. I asked him to produce the written policy indicating this & he could not & started to threaten to have us escorted out by security. CDC guidelines indicate 3yo+ should wear masks so what healthcare experts has this store consulted to have made a 2yo mask requirement. I will be contacting a lawyer ASAP.

Great customer service, items go quickly if you see something get it!

Not crowded. Good service.

Friendly SA’s and excellent customer service provided by Martin. I was greeted by Martin from cash wrap as I walked inside and dispensed hand sanitizer on my hands during COVID-19. I had zero feelings of paranoia, which is huge in high end shopping. From the exterior the store seems like it would be small from the outside and may have a small men’s section. It may be narrow set, but believe it or not there are three rooms full of merchandise; the back was dedicated to men’s collections. I found my way to the back and came across a few SLGs of interest to me. Martin made is way to the back as he was occupied with retrieving shoes for another client, but shortly after he came to my assistance. I asked to see multiple card holders/wallets, and asked him if they had new ones stocked in case I didn’t want one in the case with any imperfections. He has the most patience I have ever seen in any retail store, seriously. Eventually I couldn’t decided between a few card cases and was debating if I even wanted any of them. He pulled out another few, including a leather pouch that had my name all over it. Suggestive selling is a big deal in retail, and Martin delivered. I ended up purchasing the pouch/wristlet and was very happy walking out the door! He will have a conversation with you if you desire, but won’t if you don’t want to. We talked about fashion and what my favorite designers were, also giving me product knowledge of Fendi designs of the wallets I was debating on. 10/10, ask for Martin when coming here! Also, when shopping in the luxury outlets in the Tuscan region of Italy, the Fendi service abroad is quite comparable to here, especially considering being a foreigner to the Italians. Shocked to see they know what customer service is all about. Most top designers have rude, judgmental staff. My experience here and in Italy say otherwise.

Beautiful selection and super helpful staff