Big 5 Sporting Goods - Moses Lake

This trip was the worst customer service I've ever experienced before at a sporting goods store. I came in prepared to spend hundreds on equipment, but when I asked a clerk (later identified as Liliana on my receipt) for help, she acted annoyed for my having stopped her. I ended up making a few small choices and went to the register, and it was the same clerk. I was talking to her about what I was looking for and my choices, and she didn't acknowledge a single word I said, even though it was directly related to the store. It got awkward and uncomfortable, but I still said thank you at the end--to which she again said nothing and simply turned and walked away. This woman acted like I'd done something to her to deserve such rudeness. I'm totally mind blown. I'll hit up every other sporting goods store in the area before I ever step foot in there again. Management clearly has a problem on their hands.nnPS Big 5, plus size people workout too. It would be nice if the clothing reflected that.

I had a great experience the other day. Lily (manager?) really went above an beyond. She answered all the questions I needed to know on a certain fitness bike I was looking to buy. I am new to the area but I will shop there again for this kind of customer service.

This place has the worst customer service I have ever experienced! I not only was ignored by two associates while trying to purchase a pair of shoes, then couldn't pay cash for them and didn't have time to put money on my card because I was on my way to work. I left with no shoes. I will never go back there again. I am treated this way every time I shop here so I am done.

Terrible customer service. This wasn't the first time going into this store and receiving the same unenthusiastic and nonexistent service. I was the only customer in the store. I'm the one saying hi to the front cashiers. No one asked if I need assistance with what I was looking for or how my day was. A total of 3 employees with not much help until I asked for it. A young man that worked there helped a bit when I asked for it after he walked by me about 3 time. Bought shoes else where.

A bitt on the high side price wise...nBut a really nice place to shop.nGreat for summer gear of all kinds...nKids are a little snooty staff wise But it is what it is!!