The White Rose Bridal & Formal Wear

When I originally went for my dress it was an overall great experience. (Except for the fact that I had to ask to try on the dress I actually chose multiple times.) the consultant was sweet but kept pulling dresses I did not care for. When I went to try on my dress when it finally came in, it was HUGE. So big to the point it was hanging off of me in all areas. At first I thought this was normal, but I took it to my seamstress and she was shocked. She talked to the owner and suggested ordering a few sizes smaller so it would be cheaper for alterations and look better altered. The owner disagreed and thought we were doing the wrong thing based on a size chart. My seamstress took my measurements on the phone with the owner and measured me an inch and a half smaller in every area they had taken. The owner didn’t know I was on speaker phone (we thought nothing of it because she was measuring me) and she made a comment how I had to have lost weight and this is my fault. She also didn’t say it in a very nice manner. (Also, I did NOT lose weight in the covid chaos... Had I lost weight I would have been more than happy to say so!!) The seamstress and I decided to go ahead and order the smaller dress. The owner told me I would need to pay the expediting fee, I disagreed because I did not feel this was my error. She agreed to cover it which was nice. When my sister in law and I went to pick up the smaller dress the owner was there to help us. As soon as I tried the dress on she was telling me I should have listened to her and stuck with the larger dress. (Keep in mind, I am not exaggerating when I say the first dress was hanging off of me everywhere. I couldn’t even keep it up without holding.) She kept saying the buttons were going to pull and we should have listened to her. I was very upset because I just feel she couldn’t admit defeat and apologize they had made an error. My dress ended up still needing alterations but it fit perfectly after (And it was NOT too small what so ever!!!) I absolutely loved my dress but what happened did not make it an overall fun experience. Had they apologized and taken some responsibility and not blamed it on me, my rating could have been different. I have been asked where I got my dress by many, but would not recommend my experience with them.

Bought my gown here in 2018. It was a great experience. Vanessa was my consultant and she made me feel like I mattered. I would recommend this as a place to look for a gown at. I had only been to one other place, so this was my second time trying on dresses but I found what I wanted! My dress fit perfectly without alterations(it was a Casablanca) and it held up beautifully being that it was an outdoor wedding. I was so happy wearing it. Thank you White Rose for a positive wedding planning experience.

Very professional ud83dudc4c. Happy they are wearing masks.

My experience with White Rose Bridal was excellent! I really loved that they had to SO MANY options and I really liked that my girls and I were allowed to browse the dresses. Whereas at other stores, the attendant asked my style and picked out dresses for me. All of the staff at White Rose were very helpful and welcoming. Definitely would recommend them to any bride whose looking for a stress free experience!

Our daughter used this place for their wedding. Most of the wedding party was from out of town or out of state. We happen to be in Minnesota in May and my son and I went and got measured for our tuxes for the wedding in October. Fast forward to the week of the wedding. We were scheduled to fly in the Thursday before the wedding in the afternoon and planned to head to St Charles to get a final fitting on our tuxes. Unfortunately, our flight from Georgia was delayed 7 hours due to maintenance issues. Totally out of our control. My son and I drove down to St Charles Friday morning and tried on our tuxes - mine was way too BIG - I wear a 34 waist and they ordered a 40 and the length was 10” too long. In order to get the correct sizes I would have had to pay overnight fees because the lady said I had to be there on Thursday. I explained our situation but she could careless and didn’t try to work with us. So she did a “temp” hem on my pants but my waist was still large and I had to cinch the waist with a belt of my own or I could have rented one from them. Why would I rent a belt from them when it wasn’t my fault the pants came wrong. Their unwillingness to go above and beyond to make a customer happy wasn’t there. Very disappointed.nnI wouldn’t recommend them.