Planet Fitness

After not being billed during COVID, I found in September once billing was resumed, I was being charged for 3 gym memberships even though I only authorized 2 (one for myself and one for my daughter). On September 17th I was charged the monthly fee and on October 2nd I was charged $42.35 for the annual dues for 3 memberships. I called the Pasco club and was directed to call their billing company. After going through all the questions to confirm my identity, the billing company informed me that they cannot cancel the unauthorized account and I would have to call back the club. After calling the Pasco club back, I asked to speak to the manager (Nico) and was told she had already left for the day. She apparently walked back in when I was still on the phone and they were able to confirm with her that the 3rd membership should not have been billed to my account. This was additional 3rd membership was removed, and I was told I should expect a refund within 10-14 days. It is now November 10th and I have not received my refund. I tried calling the Pasco Club to speak to the manager (I confirmed was still Nico) and was told she was unavailable. I left a message with Marcus to have her call me back. I'm hoping this gets resolved soon and plan to cancel my membership after this is all said and done. I have never had this poor of an experience with a gym in the past. If you have a membership with them, I would suggest checking your bank account for any unauthorized charges as I am sure I am not the only person this has happened to.

Not too bad. Just depends what time you go.

The staff is always friendly ! Unfortunately no matter how many machines they have they are never fixed they sit for weeks, though members pay a maintenance fee every year.with so many people going to this gym (because of the low monthly rate ) I’d hope they would be able to keep up on maintaining the machines , it’s gotten so bad people are now asking when someone will be done with a machine there are multiples of because only one or very few are actually working , making working out very frustrating. I have asked about this but management are the only one with answers and are never around.

We have been members of the Pasco Planet Fitness since they opened. Their facility is always spotlessly clean and if any problem arises, they quickly fix it. The employees are friendly and willing to help in my goal to get more exercise in my life. I highly recommend joining a Planet Fitness near you. Big shout out to Efren for helping me the other night. It was nice to see such a friendly face at 3:00 in the morning!

I had the best experience here. The front desk woman, I believe her name was Hope, was extremely friendly. I felt a little out of my comfort zone a little because I hadn’t been to the gym in awhile, I was nervous but decided to ask her for more info on the machines and equipment. She went over the top after I asked for her help to show me all she could and give me more information! So happy I joined this gym and that they have such nice staff! I also love how they are able to express their individuality with their personal appearance! I am so pleased with my first visit and I’m so excited to continue my journey of becoming healthy!!! And a big shoutout to Hope!!