Caballero Western Wear

This was my first experience going to Caballero Western Wear and I got to say that my experience was great! They treated me with kindness and didn't think of me as just another sale. Their customer service was outstanding and they helped me with any questions I had about their products and or services. I would highly recommend this business to anyone who is looking in to cowboy/rancher apparel!

The first time I came in I dealt with Hector and he was very much a salesman I bought my first pair of casual boots not a bad pair The brand Silverton did okay for a casual boot so I came back in need of a pair of work boots since Silverton brand did me very well I purchased their work boots only to have the heel get separated from the main part of the boot in which they offered to exchange me for another pair or having them sent into a shoe cobbler saying it was a manufacturer's defect and it was order of the Silverton boot company to do such an exchang Knowing that's not how things work since I've worked retail before but I digress a few days after I had received my work boots the second time the heel cap essentially the tread of the boot was coming loose to where I had to deal with Hector again and he only offered me in store credit for a bunch of stuff I didn't need or want I asked if I could receive a discount on different pair of boots to which he told me it was not fair for the store to give me a discount on top of the credit and it shouldn't be very difficult for me to come up with the difference to which he turned his back on me and started singing in Mexican causing me to feel very uncomfortable about the situation and not satisfied with not only his customer service but the store's policies I informed him if I need to spend more money to get an actual product that's going to satisfy my needs after the customer service I had received I will be doing it somewhere else and I felt like I was being lied to and being taken advantage of by Hector for not backing up their product that he initially told me was a great product due to his explanation of its construction after only walking in them and driving a forklift for a few days

Excellent customer service and I find what I need and my brand im looking for.

Variety, price and great quality. Customer satisfaction

Very helpful, wonderful personalities and great selection.