Bartlett Aquatic Center

I love this place my only reason for not giving 5 stars was last year on 1 of my visits I stepped on something sharp and when I brought it up it was part of the pool floor. I went over to the edge by a lifeguard and told them that the floor was coming apart and they called for a manager. He asked if there was any more pieces and I told him there was. He asked me if I could grab the remaining pieces and I did. When I asked if I could get my family 1 free day at the pool I was told no. Now I didn't have to go and do something that is part of there responsibility but I did so I didn't think asking for 1 free day at the pool was too much.

Need to be trained to answer customers questions more politely... a simple “ no mam unfortunately we can’t or you have to” would of done. 1st time here last time as well..

A nice pool with zero depth and a large sandbox area for kids to play in. Also a toddler, small child water play area with a giant bucket that pours water onto the persons below with a water cannons. Limited number of beach chairs and shaded areas on the grass. On a hot day, there are not enough rafts to be used for the Lazy River because the same rafts are used for both water slides, and there are limited quantities and they do not limit patrons number of turns on rafts when the water park is at full running capacity in the summer. So if you want a raft, arrive early.

I will be emailing the village. It has been a steady decline. The pool and bathrooms are not kept clean. The available rafts for slides and their lazy river are inadequate to the amount of patrons wanting to enjoy the facility. The wait to access these attractions could be well over thirty minutes. The managers are young kids that don't seem to care much about the bacteria levels in the water or the risk of illness. I find it appalling to Bartlett residents who should be able to enjoy the facility in the town they pay to live in.

Definitely getting a season pass to this place next year!