Auxiliary Power Systems, Inc

From the very first call to request a quote for a home standby generator until the completion of installation the entire staff at Auxiliary Power Systems has been a pleasure to do business with. Ralf arrived on time at the time agreed on and was very knowledgeable in helping me determine the correct size generator for my home without trying to over sale. The office staff was very efficient in getting everything scheduled, nothing they scheduled had to be changed. Daryl and Joseph arrived on time ready to work and did an outstanding job with the installation under less than ideal weather conditions. I highly recommend A. P. S. to anyone looking for a home standby generator. They are great people to do business with.

Well mannered workers that are very knowledgeable. The office personnel is very polite gets things scheduled in a timely manner. Highly recommend them. Rain, shine, freezing or hot as all hell they are there to fix the problem

They came when they said they would be there. Service tech was very nice guy. Did a great job.

Consider us happy customers age 67. Absolutely GREAT communication and we were sent 2 installers out of Birmingham that were straight up TOP NOTCH. I have never been put more at ease on a purchase this large. We got this for potential health problems in a future outage and I am finally at peace worrying about this. Multiple scenarios were asked about this system and every question was answered so that I could understand. APS should be very proud to have men like this working for them when needed. I would rate *****10 STARS***** if I could. Hopefully we will see you again for our yearly checkup.

I write this in November of 2020. We purchased a 22kW Generac system running off of LP for our home and service contract from Auxiliary Power Systems in Remlap in Oct 2014. We are in the Vance/Woodstock rural area and mains power goes out often. The 22kW is sufficient to run our entire home; 5T heatpump, hot water heater, water well pump, security lights, video security system, laptops, computers, 2 refrigerators, dehumidifier, freezer, pool and pool heatpump, multiple TVs, overhead projector, CPAP, etc. While the system has lockouts for the heat strips and pool, the 22kW can and has pulled the entire load without the lockouts. A 500gal LP tank filled to max capacity of 80% (400gal) is calculated to last a little over a week. We have had several technicians come and service our generator. All have been wonderful, most have been prior service (thank you for your service). I see a few reviews that got a bad egg that got fired. This can and does happen to any company. On one occasion our maintenance schedule was overlooked, on another occasion we were charged for a battery that was actually covered under warranty but on both occasions, Janice fixed both issues. In fact the last issue she fixed without me even knowing it or having to say anything and it was just barely within warranty. When I was charged, I figured it was not covered. In the six years we have owned the system, the transfer panel had one failure and the generator has had a failed battery replaced. But mains power has failed many times and the Generac kicks in automagically every time. We have never been without power. The failed battery was detected during a weekly test and APS came out quickly to fix it. Just this last week with Hurricane Zeta, mains power was out for over 15 hours. Fuel consumption was approximately 6% or 30 gallons (80% - 74%=6% of a 500 gal tank). That's 2 gal/hr. We had power from the Generac the entire time. Failures are going to occur with anything. What is important is how they are dealt with. APS has provided excellence in initial sale, installation, continued regular scheduled maintenance, and repair as needed so we have never been without power during the many many power outages over the past 6 years. In our book, that's a 5 star rating. As far as Generac itself, I do wish they used a different charging system and had a longer warranty. All my vehicles are on Battery Minder 1500s or Battery Tender 800s and I have batteries still in service that are 10 years old. Battery life is all about HOW the battery charge is maintained. Generac needs to use this technology. It's the only way to get lead acid battery's to last more than 4 or 5 years. Generac makes it's own motors and alternators here in the USA, they are quality. The electronics...well we don't make many electronic/electrical components anymore. All those jobs have been farmed out overseas and the quality suffers across the board whether it is TVs, laptops, cell phones, WiFi routers, HVAC or power controllers. This trend is not the fault of Generac nor Auxiliary Power Systems. We have but ourselves to blame. If you are considering a Generator for backup power, please figure required regularly scheduled maintenance in your budget, and battery replacement every 4 or 5 years. I know it's terrible when you get a bad egg, been there, but keep everything in perspective.