Moses Cadillac Buick Gmc Truck, Inc

There was a noise my car was making. I took it in the shop and the service tech did something but did not fix the problem. I went back in and talked to the service advisor and he apologized immediately and said he would get the service tech. The service tech came out and very abruptly started telling me he couldn’t hear the noise. I told him it is making it now if he could look at it. He started rudely saying I have too much stuff in my door. I asked for the service director because I have felt with him previously on a misunderstanding on my part about charges previously.nnI had gum in the side of my door that was not making any noise, but if I did really have my door stuffed with things why would you even make that statement. That shows customer service is lacking.nnWhen Jason the service director came out I asked him if he could take a ride with me to listen to my car. Which he graciously said yes. We drove down the street so he could hear the noise. He could hear it as it made it anytime there was a bump or uneven road. He told me to bring it back in the following week because they didn’t have time to dedicate to it this week. Jason said he would ride with the tech to figure out the issue.nnToday I got a survey and I gave them a one. It was followed up with a reply that said they were sorry I could only give them a one out of 5. The tech is deaf in one ear.nnI hate the tech is deaf, but does that give the tech the right to be rude and say I have too many things in my door.nnThe service tech Jackie was so great and always is. I would give him the highest grade possible.nnI would give Jason the director a high score, even though the techs represent him.nnThe service tech has cause me to give a low score. People should not be mistreated. Customer service was lacking tremendously and no real apology was given to me other than saying sorry the tech is deaf. So I’m guessing it’s my fault and I should have chosen a vehicle or a brand that would have never had problems. I wish there were more GMC service centers in our state that really treated a customer like they are a top priority. I work in a hospital and the customer is our top priority. Guess that’s not the same at Moses.

I brought my 2002 Buick Rendezvous in without an appointment as the car died and would not restart. The car did start at the shop then later the problem recurred. No code was identified and the car started fine in the shop. So the problem was an intermittent problem that could not be tracked down. The mechanic was careful not to throw parts at the problem which I appreciated. I drove the car home after a week. And I bought a new battery, new side posts to start with along with a portable jump start system. So far so good. The shop made a good effort on an old car which I appreciate.

Pro:nProvide reasonable offers for trade-ins. Friendly professional salesman and other staff.nnCon:nShould have available more snack and water items for waiting customers, especially while water fountains are off limits during Covid restriction(s).

My sales man Timmy Bondurant did a excellent job getting me the exact truck I wanted. David Fields worked his magic and got me financed for where I needed to be. Les Belcher was very nice in taking care of the final paperwork. I would highly recommend these three gentlemen to anyone who’s looking for a first class experience. Thanks guys

We worked with Tim Bondurant, David Fields, and Les Belcher. They did an amazing job! This was one of the very easiest car purchases we have ever made. They were honest, fair, and accommodating.