CVS

Horrible, terrible customer service from the pharmacy. Rude pharmacist! I would rather pay double than have to deal with these rude people! Not once have they counseled on drug interactions with me. My medication app caught both of them that could have been severe. CVS DOES NOT CARE!!

I was charged $4.50 to add money on my green dot through my phone app an its supposed to be free through phone app.

Very friendly and helpful!

I only rated 1 star because 0 isn't an option. Let me start by saying we have been faithful customers of this pharmacy since they first came to Sulphur Springs TX after buying out Medicine Chest. We have watched as the service has dwindled. Now that they recently closed the other store they had across from the hospital the service is non existent. One of the services they supposedly offer is to call in a refill via an automated system and you can choose the day or time of day you would like to pick it up but apparently this system is in need of an overhaul. Don't think that because you have chosen a time or day that it will be ready when you get there. I have monthly refill prescriptions and I try to be fair about what time in the afternoon I will need them which maybe my downfall because they are no longer ready on time and I have recently waited an additional 1 1/2hr. Last time I was in there to pick up a prescription the poor clerk was running 2 registers at the same time. Clearly they are under staffed which has contributed to the poor and rude manner in which the staff treats its customers. When I called about a prescription today, after waiting 9 min 57 sec on hold, I was greeted by an extremely rude clerk named Lacy who actually hung up on me. I called the store back and spoke with the store manager named Kat who unfortunately doesn't have the ability to listen to the recorded phone calls but she proceeded to inform me that she could talk to the clerk and the pharmacy manager which failed to solve the issue I had initially called about to begin with. I have had recent conversations with others who have also expressed their mistreatment by this store who are considering or have already transferred their prescriptions to other pharmacies in the area. Needless to say, after today I no longer have a dilemma and our prescriptions will be transferred as well.

They never have your prescriptions ready when they say the will. Extremely rude.