Dick Hannah Dealerships

I had a great salesman named Fernando Ortiz. He was accommodating, understood what I was looking for and made my experience one of the best ones I could have had. This man needs a raise!

I came in and purchased a car. I worked with Mikella, and she really listened to my needs and helped me find the perfect car. Everyone there really took care of me.

Brought my Subaru in for service. Dick Hannah seems to have done a turnaround for the better in recent years. They do try to upsell you when you come in for service to get extra stuff done, but they don't pressure you. Easy to get an appointment and the work was done in one day with no issues.

I recent bought a 2020 Subaru Crosstrek and had a great experience working with Patricio. He is professional and extremely knowledgeable about his product. I would recommend contacting Patricio if you are in the market to buy a car! Brooke

Upon arriving the sales person was nice and professional and proceeded to show me the features of the Honda CRV that I was planning on purchasing. The finance individual proceeded to complete our paperwork. But when requesting a certain document be felt out in order for my registration to go through a certain way it was not and it was realized upon myself a few days later.nnCommunication is definitely lacking in this dealership. I called on a Monday and left a message to be called by someone at the finance department and never received a call. On Tuesday I called again and the an initial woman answered the phone and sent out an email to the finance department and I did receive a Call back but was told I had to speak to the original finance person that I spoke to. On Wednesday I did not try to contact the dealership because I was trying to be courteous Giving time for my message to be received by the finance office but never received a call. Thursday morning I called with no answer and left a voicemail but did not receive a call by the afternoon so I took it upon myself to call the dealership again. Once the gentleman picked up the phone I explained to him the situation and requested to speak with the manager over the finance department. Someone who was not the manager answered the phone and was very rude with me while I was trying to get some answers the only decent thing he did was actually get my message to the original person in finance who did my paperwork when I purchase the car. Once I did speak to the individual I needed I was able to get clarifying answers to which they did apologize for the constant miscommunication and the fact it took a week for me to get the answers I needed and to reach them. However I never received a call back from a manager of any kind.nnUpon 1st meet I actually thought that I found a good dealership to do business with. After all of this I don't think that I would ever return.