Alan Webb Mazda

My husband bought a car from here like 4 years ago, and they screwed him over and basically gave him nothing for his trade in. They just added what he owed to the price of the car he wanted. So a 15K car became a 25K car. We stopped in to test drive the CX5 thinking lets waste their time for that because we were not buying that weekend. Super nice dude, no pressure so I thought maybe they had changed. BOY WAS I WRONG! A few weeks later I stopped by. They came at me with a reasonable lease deal but I still needed it a bit lower. Then suddenly I need to put $1000 down and I can't. So now according to them, my only option is to trade my car in, and buy a used car that is potentially worse than the car I presently have. (My car is fine and all, great condition. I'm just over it personally). Somehow we went from here lease this car for $355 a month to your only option is to buy a used car for 12K max. And PS you have too much in negative equity.

Overall, the Service Department does good work and doesn’t give pressure to spend more money than what I’ve been there to get. The only reason I am giving a lower score for my experience is because of Deborah at the front desk. Today I brought my car for the second time to get an oil change, attempting to use my coverage through Fidelity that I purchased with my car when I bought it used. Deborah was obviously stressed as she expressed that “it was hard to be the one man show” that day with the customer ahead of me, and was honestly curt and rude to him. When my turn came up, she rather crassly said that she didn’t know a thing about my coverage, and that whoever put in notes from my last oil change didn’t indicate anything other that I had paid, “Which makes my life that much harder.” What she doesn’t know is that I remember she was the employee who helped me with my last oil change, with the same attitude. I felt the need to explain myself and the situation with my car purchase so it would be justified for inconveniencing her. She was also rather curt with her coworkers who came in with questions about other jobs that were happening, and the overall experience was less than welcoming. Ultimately, I had no more oil changes left on my coverage and Deborah let me know and said “Let me know how we can help” when I expressed that I would look into other options. While it isn’t her fault that she may be overwhelmed for the moment, I didn’t appreciate feeling like my wanting to do business with the dealership was an inconvenience. If I had more oil changes covered for my car (I’ll be changing it myself from now on; it’s cheaper), I would opt for another Mazda dealership in Portland who were much more cordial and welcoming. Disappointing.

I have to travel about an hour to the dealership, when I bring my Mazda in for oil change I would appreciate it if additional work is needed and it's not time consuming to ask me if I want it before check out. I usually don't see additional work until I get home but this last time I came in I seen it before I left the parking lot so I asked if it could be done now instead of making another trip and they could, so now my car has to wait again for spot, wait for work to be done, another bunch of paperwork and check out for 2nd time. It would help them and me if during inspection and time permitting they just ran it by me so I can decide to have work done then or later.

Arrived at 10:00 for my service appointment. The waiting area was quite full, so I expected quite a waIt. Was pleasantly surprised to be on the road home just an hour later. The receptionist was very polite (as usual). Totally happy with the service department.

I have had my car serviced and worked on recently at Alan Webb Mazda. Every time has been a good experience. They openly communicate about time and price. The repairs were done within the scope of work. I'm glad to have had them keep my vehicle operating and my daughter safe on the roads. I would have no hesitation in recommending them to others for service or work on their vehicles.