AAFES Express

Completely rude. They closed early on a friday (8pm) and the 2 people inside ignored me until i went away.

Most of the staff is friendly. Love the new remodel more choices now. I understand that some people in the reviews think its always unmanned but they dont understand what the employees are doing. Sometimes dumping coffee in the sink. Sometimes a customer spills which requires an employee to go to the back room to get cleaning supplies so then a customer waits. They can not always hear the customers when they are working the grill because the soda machine is loud. They do their best to accommodate the customers but when cooperate wont authorize so many employees working at certain times of the days, it is then you might not see a cashier at the register. They have to take down labels, front the store, do flag reports all while doing the registers. One man for all. The managers are working their buts off in the back and in the BX when its closed. They are very hard workers so if you dont understand how they run you shouldnt complain. Though those darn debit machines need to be ripped out the IT guy is a moron has no clue what hes doing. The manager at the gun counter is rude and full of herself. The managers do not stop working til they are more tired then their employees. Ms Renee the store manager says if I'm not as tired as them then I'm not doing my job right. They take customer orders for things they dont sell. If they arent on the pog then they cant sell it. This is done by cooperate which altus aafes has no control over but that's why they have customer order forms to do special orders. Please ask for one and see if they can get it in. They are more accommodating then you think. Dont be rude to them or about them til you know how hard they work and go above and beyond for you guys. All the rules come from above so if you dont like the way it's done take it up with headquarters in Dallas.

Undermanned and understocked. This exchange does not offer anything more than the barest of essentials. There is a barber shop and an alterations/dry cleaner. The main store is small and is stocked with the barest of necessities. The main store register is often left unmanned, not surprising as there are very rarely any customers.

The pumps are terribly slow and the shelves are hardly stocked with little variety, however the staff is friendly.

Love staff