Smart Start Ignition Interlock

Customer service was great and the guys at the shop who installed my device were nice and pretty thorough explaining how it all works. Would recommend to anyone!

Phone call was done in timely matter and asked to be rescheduled and was no problem - service technician installed unit without problem and customer service representative did an excellent job about explaining the unit. Overall a great experience.

Outstanding services! Sam is absolutely the best professional technician, not only very knowledgable at his work but also very kind to customers as well. Services are really quick all the time and never missed details for customers. Highly recommended!

They offer you a job then pick someone els even know you wear before that person and have no criminal record and passed drug test

On Friday, 8/16 I reached out to a general phone number for smart start. I waited on hold for over 39 minutes and no one answered. I called again, someone answered and the call was disconnected somehow, after waiting for a call back and never receiving one I called again and left my number in a “queue” for a call back. I never received any call back, therefore I decided to call the direct phone number provided for the facility I wanted to drive to. I waited for over an hour while the tech was at lunch (completely understood), except when I arrived (after leaving work to drive there from an hour away, surf city to Jacksonville NC) their internet was down. I was referred to another facility that was 1.5 hours away from this location. This was completely unacceptable, it’s not the tech fault what so ever. The customer support team should have been able to return my calls, or contact me back and inform me about the details, hence why I attempted to call first! I wasted near 2 plus hours to get my device recalibrated but was unable to do so. I am near the final “service lockout time” due to this being on a Friday, I will attempt to go on Monday morning (tomorrow) and I surely hope their “internet” is up again. This was a huge inconvenience, I moved here from Texas with this unfortunate device. I was able to always take care of any/all issues I have had, including my appointments being on time in Texas. I truly hope these issues become resolved, otherwise I will ask for a removal and locate a different company.