Jackson Hewitt Tax Service

Great to have year round help by phone! Cannot wait to see them back at Yopp Rd to file this tax season!

Jackson Hewitt Associate at Richlands Walmart (I think her name is Marylyn? Starts with an M) made a typo on our tax return which screwed us out of our $100 Walmart gift card incentive. I called and spoke to a supervisor/manager Pamela from the Jacksonville NC office. She said she was working on trying to resolve this issue with the operations manager. It has been over a month. So I find it a lie that she was even trying to resolve this. No response from Pamela or any other associate. Terrible customer service. Sounded like she didn’t care on the phone either. Didn’t even call me back for an update or anything.

Austin was awesome! best experience ive ever had!