Carolinas Collision Center at Capital Ford of Wilmington

They worked with Nationwide and with Enterprise to make my experience pain free and super smooth

Worst place ever!! Avoid at all costs!!! No communication what so ever. Was promised 3 times they would call me. I called them two days after their promissory date every time. Their employees stole all the change out of my center console when the work being done was all exterior. They didn’t care their employees violated my personal space. Didn’t care to deal with it. Gave me $30 off my bill. Lol. Found more spot damage after they were done and was promised a call...never happened. Estimated completion time was 8 business days, took them 15 business days. Broke my power port Cover in my back seat. Why? The work was supposed to be exterior. Please do yourself a favor and go elsewhere.

Came in for an estimate and got the run around. Already have my insurance claim set and paid out, just trying to get estimates for how much it will cost to get the work done so I can give them to my insurance company and work directly with them on my own. Trying to tell them I just wanted an estimate and did not need them to handle the claims process for me was more difficult than it should have been.

Thank You Rick and Capital Ford (especially Marc) .....i am not going out of my way to look for things , but as far as i can tell my new door on my 2017 Escape turned out great. you did keep me updated and i know i was a little difficult towards the end, but i appreciate the hard work. It was also nice talking to Donna while I was there too. i know you said you guarantee your work and if anything comes up come see you.... so I will hold you to that ud83dude0f

Stay away at all cost. No Kidding