Mavis Tires & Brakes

We bought a used vehicle from a private owner. We took it to Mavis in Lincolnton for an inspection and to have them look at a few other things. While putting it up on the lift Josh saw a couple concerns that he showed me. He checked the items I asked to be checked and gave his recommendations. I also asked them to check the alignment. After doing so Allen showed me the report and it was off just a hair, but said he would definitely drive as is(instead of doing it and making money off me), my husband also agreed with that recommendation. Well, After checking everything else it was hooked up to the computer to finish the inspection and it was too soon so they couldn't even access the state site any further. They spent a good deal of time on my vehicle, but not too much for what they did and what they educated me on. I walked out of there not paying a dime. I know the inspection itself is no charge, but they did so much in the way of making sure my family is safe on the road. I will absolutely be back! Thank you, Allen and Josh! I'll be back soon to have the tires I asked about mounted and balanced, at a great price!

Best tires I've ever driven on.nnFriendly, knowledgeable staff. Fast change. Back on the road in 20 minutes. Great prices! I'll never shop for tires anywhere else.nn~ Author Odessa Gillespie Black

Poor customer service! I’m so upset with this location. I wouldn’t come here to get tires or anything else. I brought my tires here 3 weeks ago and they waited to give my car back when they were closing having me waiting for hours. So I finally got my car back and I drove it and it was off bounced I couldn’t even get up to 55-65mph. Before things got worse. So I parked it. Today I called to schedule a appointment to get my tires balanced since they failed to do it the first time, and once again I waited for 2 1/2 hours to get an simple balance and an oil changed. They never told me how long nor how much. Then closing time they tried to tell me that I had to pay for something that they didn’t do the first time I brought my tires from there. So I don’t understand how you going to have me a lot the first time and never do anything to my car but put tires on it and think it’s okay. Well it’s not don’t cheap out my hard earning money.nHIGHLY DONT RECOMMENDED THIS PLACE

Had bought 4 tires here, had them mounted, balanced and then a couple of weeks later I hit a curb and busted two of them so my husband ordered 2 more to be put on new rims and take home and put them on my car. Because it was my husband and not myself they charged him an unheard of price. I called and they said only headquarters could approve us to charge the same price we were charged for the first 4 tires. They never called back after they said they would. Poor customer service. Never going back.

Great service - friendly people. Alan, Dawn, and Josh went far beyond what they need to do to help me with my car when I was out of town they stayed late to make sure I got my car and they made sure everything I needed was good to go