AW'S AUTO SERVICE AND TIRES LLC

Igor did an amazing job reviewing a used car we brought over and explaining exactly what to expect if we bought it. He is extremely knowledgeable and really helped us out! Plus the price was great for all the inspections he did on it! I’m thankful for how great everyone is there & will be going out of my way to see them regularly once we do find a car!

They replaced my tire this afternoon and everything about the experience was excellent. The guy I spoke to on the phone before arriving was really helpful with figuring out my tire size and was realistic about the time they would need to get it done. The mechanic who worked on my car pointed out some other minor issues it had, but wasn’t pushy at ALL about getting it fixed right away. He was also incredibly helpful and answered so many (probably silly) questions of mine without being condescending, and he even gave me tips and tricks on how to maintain my car in the future. I can’t thank this guy enough. I wish I had remembered to get their names! Their pricing was also really reasonable. I will definitely be coming back and recommending them to others!

I recently went to get my oil changed here a few months ago. Today, to my surprise, my car was saying that my oil needed to be changed soon. After looking at the mileage that my car displayed and comparing it to the sticker Igor had written, I noticed that the sticker was incorrectly labeled. The sticker read that I had an additional 1,000 miles to go until my next oil change. I called Igor and expressed my issue. I inquired if I should follow what the sticker says or abide by what my car is saying. He responded “Go by what your car is saying. I must’ve written down the wrong number.” I said okay, and asked, “If I come in to get yet another oil change. Is there any type of discount I can receive for the incorrect labeling.” He responded “I said come in and get another oil change, but if your looking for a discount then don’t come here!” And hung the phone up. This was one of THE most upsetting incidents I have had. Between myself and other family members, we have been going to Igor’s shop to get all of our maintenance issues taken care of for the past 7 years. After what happened today. Myself nor my parents and six sisters, who all have vehicles, will be returning to Igor shop to get anything and will be taking our business elsewhere. This was the most hurtful and disrespectful experience EVER! Do NOT go to this mechanic shop. Igor is driven by money and complete lacks customer service for his customers and accountability for himself when he makes a mistake!

Personally worked with Igor Ioselevich who provided Exceptional quality care for our car!nCome to Durham NC and get your vehicle needs taken care of here with Igor!nHighly recommended and honest mechanics! We are in complete awe of Igor’s hard work and great prices for service. An incredible job well done!nSending everyone to this business!

Very professional and helpful. They told me what I needed and explained why I needed it and provided alternative options.