Map
Detailed Information
- Place Types Car dealer
- Address 225 Kentington Dr, Durham, NC 27713, USA
- Coordinate 35.8991254,-78.9465003
- Website https://www.bmwsouthpoint.com/?utm_source=weblistings&utm_mediu
- Rating 4.8
- Compound Code V3X3+M9 Durham, NC, USA
Openning hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
Photos
Reviews
After leaving my baby with Malcolm to diagnose a noise, I was astounded at the level of professionalism, courtesy, and kindness to which I was treated. Malcolm arranged a loaner for me which was an X5 with less than 200 miles on it. It was spotless, full of tech gadgets, and a fun change to drive compared to my sedan. Definitely food for thought when it's time to upgrade. I went about my schedule of appointments, and receive a text video from the mechanic working on my car detailing what he found, and what he felt the next best steps would be. Within minutes, I had an estimate from Malcolm quoting what the work would require, as well as a cost breakdown. As soon as I gave the go ahead, he said he would update me when the work was done, and asked if I would like my car washed after.nWhen I got the text my car was done, Adam greeted me and assisted me from the loaner with my belongings. Malcolm welcomed me in, and apologized immediately that the car wash wasn't running properly and that he owed me a wash. Fine with me! My car was clean when I brought it, so having a freebie when I want one is perfect.nnThis is how every BMW should function! Thank you for fixing my baby and making it a breeze!
I had experienced tremendous and personalized service a few days ago. I got a flat tire and brought my car to Performance. Unfortunately, they did not carry the same tire in store so they could not replace the tire immediately. However, I need to use car on the same day. To my surprise, the general manager Curtis and the service advisor Jerry have been SO helpful! They tried to provide some services so that I can drive the car temporarily and managed to give me a loaner on the following day when they receive a spare tire. The entire team is so friendly and helpful. I have been driving BMW for many years and changed several dealerships. I would say that the service at Performance BMW is THE BEST!! Thank you Curtis and Jerry. I will be happy to provide more references should you have questions.nnI did a service recently. They have continued to provide superb service as usual!
This was my 1st actual service and i must say that Harold made it quite pleasant. He was very thorough with describing what all was to take place and gave me a price and break down of everything that was to be done. I really liked how he called and sent a video of an issue that was found and allowed me to make the decision on weather or not to proceed. I was very pleased with the overall process! So i stand by my 5 Stars!!! Great job!!!
My experience with Southpoint BMW was simply amazing. It started with Nate Gibson in customer care. His professionalism and attentiveness was stellar. Bill in the parts department was able to order my speaker and have it delivered in one day. Again... I would recommend Southpoint BMW to everyone I know. Thanks again!!!
I can’t say enough good things about the team at Hendrick BMW of Southpoint. The entire process was actually enjoyable for once (what it should feel like buying a luxury vehicle). From the very start when meeting Harvey our sales consultant, we felt comfortable and in good hands. Harvey was extremely knowledgeable in the products he sells (BMW M Series in particular) which was a huge add. It really helped in showing us what the vehicle was capable of. Eddie the sales manager was more than fair and extremely helpful in handling our lease trade in and an all around great guy. Curtis the general manager and I sat for at least 20 minutes and covered everything from the vehicle purchase to life stories, which I can’t say is common in a dealership atmosphere. Shawn handled the paperwork portion without any issues and got us out the door quick once it was time. I will definitely be using this team for all my future BMW purchases. I can’t imagine finding better customer service anywhere else. Being treated like a friend/family member is how you’ll feel when you go here. Thanks again everyone!
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