Pins & Needles

Communication is absolutely atrocious. Due to covid we have had to do some rearranging with our wedding, but I initially took two wedding dresses in on May 12th, one for July 18th and the other for August 29th. I called five times two weeks prior to July 18th and no one got back to me until July 17th, the day before my wedding. It’s a good thing it fit otherwise I would’ve been screwed. They said they were wondering why they hadn’t heard from me and cited “last minute brides” as the reason they couldn’t contact me or get my dress done until the day before my wedding when they had had it for two months.nnThe other dress needed more alterations which was fine given that the wedding was 6 weeks out. And then we had to cancel the wedding but still planned to do wedding pictures on August 29th. I called and left a message saying not to add in the bustle since I wouldn’t get to dance at my wedding and never heard back. Called again a week prior to August 29th, no answer and didn’t hear back. Called again on August 25th because that was the absolute last day I had available to come in for the final fitting and was told my dress wasn’t ready. It was finally finished on August 26th but again, couldn’t go in for a final fitting because I work 7-7 basically and they’re only open a whopping 15 hours during the week. My mom picked up my dress today, August 27th and I haven’t had a chance to try it on yet but I’m not confident that it’s going to fit given that the other dress had adjustments made during the final fitting.

Melind is absolutely amazing and one of the sweetest human beings I think I’ve ever met. I called her at about 4 PM and they close at 5 PM and I needed a mask for a doctors appointment tomorrow morning and she made sure She got one to me. Not the usual mask a face shield. I’m not able to wear a normal mask because of medical issues and this will be absolutely perfect.

They had the bridesmaids dresses 2 months before the wedding but didn't have them done until 4 days before the wedding. When my sister called upset the dresses weren't done the lady she spoke with on the phone was very rude.nOn my sister's wedding day we pulled her dress out of its bag to find multiple blue spots all over her pure white dress.nIf you want quality and consistency look elsewhere

Perfection on every piece and we've used Pins and Needles for years.

Professional, polite and do a great job! Always happy to use their services