Snow Creek Ski Area

We had tons of fun! We have been wanting to try skiing, this place is perfect practice before you make a trip out West. The tubing is a blast. If you have never skied before it's worth the $20 for the 1 hour group lesson. Food is okay, mostly convenient. I highly recomend goggles, especially when it is really cold.

I would like to acknowledge Angela Davis for her excellent customer service! She went above and beyond to help us work out a reservation snafu! She was extremely helpful by proactively communicating with us through out the process. Thank you Angela and well done Snow Creek for having such incredible service minded employees! We can’t wait to hit the slopes!

Sent this email 2 weeks ago with no response:nnDear Customer Service,nnI'm sad to say that we were extremely disappointed with our first visit to Snow Creek. My husband and children had never been skiing before and because of their negative experience at your resort, they may not want to do it again. The lines were incredibly long, there was no one assisting the patrons where to go, and some of the staff was extremely rude.nnSeveral others, not in our party, were confused about the lines, as were we. The employees stationed at equipment checkout did not know how to choose proper skies for children.nnI do realize there were some circumstances beyond your control, but not having an operational lift to the green slope was inexcusable. Seriously, for first time skiers, that is intolerable to say the least.nnI'm almost certain I won't be the only complaint you receive from skiers who attended opening weekend. We arrived at 10am for 11:30am ski lessons and were LATE! I expected a wait, I've been skiing 4 times, but OVER an hour and a half just to get to lessons? Then we had to wait in line every time we wanted to get on the ONLY 2 lifts available for beginning skiers. Yes, there should be a line or it obviously won't result in revenue, but to pay $400 for a family of 4 and only get to ski down less than 10 times? That includes the bunny slope!! That is unacceptable.nnWe discovered that you allowed the reservations from Friday to attend on Saturday which exceeded the reduced capacity during a pandemic! Did you offer vouchers to those who live in the Kansas City area so that the out of town reservations could be served first? If you didn’t then you should have! No to mention, all the paperwork was ridiculous, why don’t you request those shoe size, height and weight with the equipment rental reservation online before paying??? Not to mention the helmet waiver. It was a surprise to me with I was hit with an addition fee for my 2 kids for helmets. That should have been included in the original reservation. Having everything in the system prior to arrival would have greatly sped up the check-in process. Posting signs for different lines would have been extremely beneficial as well.nnI would really like to give a good review because it's nice having a ski resort only 4 hours away. However, it's going to depend on your willingness to provide a higher level of customer service than what we were greeted with last Saturday, to alleviate our negative experience. I felt terrible for the employees who had to endure the frustrated customers, including ourselves, although I tried my best to be patient and courteous under the circumstances.nnThank you for your time and consideration of the information I have provided. Please let me know if you can offer a solution to our unfortunate first time experience at your establishment.nnI look forward to receiving your response,

We brought a group of scouts for a day of skiing and snowboarding. Abilities of the scouts ranged from non skiers to moderate ability looking to complete the Snow Sports merit badge. The staff were very accommodating and knowledgeable even to the point of adding advice to complete the merit badge for the novice. Awesome day. Thanks Anne.

V fun