Map
Detailed Information
- Place Types Tourist attraction
- Address 16304 Dallas Rd, Richland, WA 99352, USA
- Coordinate 46.235503,-119.3479532
- Website http://www.gooseridge.com/
- Rating 4.5
- Compound Code 6MP2+6R Richland, WA, USA
Photos
Reviews
Great wine, great service! Lovely place!
We are cider club members and have had wonderful experiences at the Walla Walla and Woodinville tasting rooms, so we drove up to the estate from Portland. Wow! What a disappointment! We had a reservation and were the only people in the tasting room when we were seated. There were SEVEN staff members working and we had the worst service we’ve ever had. Especially as a member. We asked for a single cider tasting, they brought two, then didn’t check back in with us at all. They completely ignored us. They had plenty of time to stand around and gab with each other, but not to wait on customers. We had to flag someone down to ask for a menu for the wine flight options (the couple sitting across from us asked for a menu and were refused). Then, after getting the menu no one came back to ask if we wanted to taste anything. We finally got someone to bring a few wines over, but again, no one checked back to see if we had questions or wanted to purchase or revisit or anything. The vineyard and tasting room were pretty but the experience was completely ruined by the lack of service. We will be cancelling our club membership.
Poor customer service!! We were refused service because we were on a party bus. ONLY 4 of us from our group of 11 were going in and we were still refused service. Your lady there was rude for no reason. Normally people refuse service because of wrong doing not because walking thru the doornYou must not want to make money. We will never come here again and I will be sure to let everyone know not to come here. Horrible 1st time experience!! I will be sure to write your owners about our horrible experiences at your establishment.
Warm day sitting outside in the shade. Bottle of cold white wine hit the spot. Nice ambiance and friendly staff.
Beautiful place however, your staff and your customer service need a lot of work.nExtremely dissapointing
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