Haagen-Dazs Dessert Cafe@ Dadeland

The ice cream is great!! I have been buying ice cream from this place for years but I have never seen such rude customer service like in this place. The server Gigi or Ingrid, never really got the name, but I heard it from another server, gave me a really nasty attitude and told me to go do a new line after I had been in line for more than ten minutes. She argued that I had been standing in the wrong line. However, they did take the order from the person in front of me who had arrived at my same line just seconds before me. The least thing that the server could have done was to at least take my order considering how long I stood there and that no one seemed to had notice or even mentioned anything about being in the wrong line. On top of everything, the server got upset and refused to give her name when I asked, and kept on asking why ? which I found to be super rude and disrespectful, at the end she never gave me her name, and also didn’t have a name tag . I find it very unprofessional and careless that none of the staff did much to help when they saw what was going on, also the manager Maria didn’t really do much either, though she was nicer, she still didn’t really put a quick stop, instead, also became confrontational with me. At the end, she offered to take my order but I was so upset at that point , that I just didn’t want to order anything and just left. As much as I love this place I will never come back. They need to do better customer service training with their employees and must ensure that their employees treat customers the right way, because the customer is always right. If you don’t like your job or do not like to deal with people you shouldn’t be working in this kind of business!!!

Delicious ice cream. Lots of flavors, cones, and sizes. Prices are fair. It is located in the fiod pavilion of the mall. Service was quick and friendly.

A ice cream place inside the food court in Dadeland mall were you can ✋ stop n get a sweet treats comeing form shopping n you want a sweet treat

Served my daughter a mango smoothie that was made with rotten fruit! She sipped it & immediately complained of the taste, my son & myself then dried it and it was indeed rotten. The employees refused refund because “half was gone” but it was not nearly. Worst $9 purchase ever, I will never buy from such a careless business.

Good ice cream. Friendly staff. A little pricey.