Domino's Pizza

Our last three experiences with this Domino's location have been the same. We order, are told how long it will take, we show up and end up waiting 20-30 minutes longer. You'd think we'd would learn. They're always sorry, but they continue to promise and not deliver. On a positive note, the pizza and breadsticks are always delicious. We just wish the service was equally so.

So I asked them what specials they had for delivery. They said a 3 topping pizza large for $12. I said great I'll take that plus a 2 litter of coke. So some how my total was$20.25? Then I gave the delivery guy a $5 for a tip total of $25.25. And the kicker was he forgot my coke!..

My food took a bit longer than expected because they were super busy. I went in to pick up my order and while I was waiting, there was a very happy atmosphere the employees seem to be enjoying themselves while moving quickly to get orders out the door, they did very well with keeping everything sanitized. All of the employees were wearing masks.

I try not to be an online troll or complain when things go wrong, especially since fast food restaurants often have teenage kids who are working for the first time and learning customer service which means there can be a learning curve. I know pizza places are typically busy on Friday and Saturday nights too. Lastly, I understand you get what you pay for - meaning if you expect 5 star dining then go to a 5 star restaurant, but don't get upset for fast food service at fast food prices. But the Bountiful Domino's location has had so many issues that I can no longer stay silent. I've spoken to nearly each shift manager when problems arise and never gotten things fixed. I've even tried to talk to the owner and the manager text him my contact info and no call back from him. The last 5 times ordering from this location there have been issues. Angelica is one of the shift managers, but does not care about customer service at all. I'm baffled that she is still employed there due to her incompetence and her lack of effort to help. One Friday they had customers waiting 2 HOURS for pizzas when they were told 45 min wait times. As I waited, Angelica turned away 50 clients in less than 30 mins and had another 20-30 clients who had already paid ask for refunds. She was slow and didn't care how long people waited. The last 5 times there, our pizza orders have been messed up (wrong toppings), delayed orders, charged wrong amount, double charged and no one seems to care that they always have problems. The only thing I've ever been told was "sorry, here's a free dipping sauce." Maybe the managers don't have support from the owner, but this location is not one I'll use ever again. Its the closest to my house and my kids love Domino's so we've continued to go there despite the issues, but not any more. Double paying and waiting hours for pizza's is not a headache I'll deal with again. I'll use another location or other pizza place. Very disappointed in their service, management and the owner.

I know they were busy so I'll give them the benefit of the doubt, but still... the pasta dish i had to wait on was undercooked, the onions were raw. The pizza was not cut at all, which was interesting anyway...