Map
Detailed Information
- Place Types Car dealer
- Address 1016 W Columbia Dr, Kennewick, WA 99336, USA
- Coordinate 46.217325,-119.132209
- Website https://www.overturfmotors.com/
- Rating 4.1
- Compound Code 6V89+W4 Kennewick, WA, USA
Photos
Reviews
We bought a 2021 VW Atlas that had a couple issues - the whole team from sales to service gave it their all to solve the issues. When it became apparent that this particular car wasn’t going to be fixed right away they worked a miracle and got us into a different new car! Great customer service - Tom Hunter (sales) and Larry Lambert (sales manager) went out of their way to make sure we were taken care of. Thank you Overturf for making a great experience out of what could have been a nightmare!!
Shannel and I stopped in to look at a new Kia. We wound up talking to Brad and by the end of the day we had reached an equitable deal and purchased the new 2021 Soul for my wife to drive. Brad was knowledgeable, courteous , and patient. We feel he did a good job for us and would recommend him to anyone looking for an honest discussion on buying a vehicle.
Took car in for some service work. I live about 100 miles away and towed my car there(wouldn't start). After they finished their work I loaded the car on a trailer and went home. Upon arriving home I found out that the radio now has lock code on it.Before it worked great. I called them and they stated that it would cost me an additional $60 to have them unlock it. I would not recommend the service dept here. I was disappointed. Now I will have to make a trip to a dealer(no not them this time, lesson learned) so they can unlock my radio.
I looked into checking out a vehicle at this location and honestly I'm glad I didn't have the time to go.nI was offered to come get picked up to see it?..nWhile we are dealing with the pandemic is definitely not safe to offer that at all so that was extremely unprofessional.nWhile I was unhappy with that, I kept getting emails from them until I got a call asking if I was still interested on the car.nnWhen a costumer does not reply a couple of times due to whatever reason, just drop it.nThey will call if interested otherwise they will feel to pressured and uncomfortable.
Woah. Buying my first BRAND new car was a tough decision, and I didn’t even know it was possible. Brad is not your typical car salesman that only sees the commission check. Rather, he was authentic and honest. My wife and I went to look at some vehicles, and I mean only look. The thing that stood out to me was that Brad never pressured us into running credit when we said we were just looking, which is something we have had issues with other dealerships (Toyota etc) and he spent numerous hours every day with us over a 3 day period before we decided to actually run credit. The entire time it wasn’t just about the cars we were interested in, and it was refreshing to be able to talk about other things like family, hobbies and such. For a majority of the time it felt like he was an old friend and we were just catching up. When it came time to make a decision, he went over every option with us so we knew exactly what we wanted to do, and he helped us make the best decision that was right for us. This has been by far the best experience I’ve had at any place of business, not just car dealership. Thanks to Brad and his friendship, honesty, and efficiency I’m now in a new car I love, and I’ve made a friend for life who I will be sending as many referrals as possible to.
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