Map
Detailed Information
- Place Types Car dealer
- Address 412 S Ely St, Kennewick, WA 99336, USA
- Coordinate 46.2050187,-119.1594765
- Website https://www.bluedogrv.com/rv-dealership-kennewick-wa?utm_source
- Rating 4.2
- Compound Code 6R4R+26 Kennewick, WA, USA
Photos
Reviews
I was able to talk to Josiah over the phone to arrange a RV purchase from across the state. I got an exact price quote ahead of time and worked closely with everyone at Blue Dog to coordinate installing a Fifth wheel hitch through the device department at the same time as our walk through and pick up of the new RV. Our kids and dog were kept happy while we signed papers (with toys, a water bowl and treats)We had a really good experience overall!!
I am not normally one to go through these lengths to post reviews but I had to share our experience.nnMy husband and I decided to take the plunge on purchasing a brand new RV and upgrade from our previous tent camping situation. After thinking we knew what we wanted, we decided to start shopping around more seriously and landed on BlueDogRV, finding a great fifth wheel that was (1) in our price range and (2) checked all of our boxes. We called ahead and spoke with a salesman who was super enthusiastic, drove the 3 hours to look at the unit, only to show up and have the salesman tell us a different salesperson sold the unit...we didn’t receive a call on our 3 hour drive (which the salesman we called knew we were driving), we didn’t have the opportunity to put down a deposit and weren’t even asked (we are new in the RV world and didn’t know deposits were a thing), and then we were told there were “more affordable units” on the lot which made us feel very belittled and profiled based on our age. Long story short, lots of bad juju.nnHOWEVER, I called customer service the next day and the lots Sales Manager (Caleb - he’s the freaking greatest) called me back, listened to everything I had to say, and then asked if we would give him the chance to make things right. We took that leap of faith, worked directly with him, and over the course of the following two weeks we were able to find a brand new 2021 Grand Design Unit that was everything we could have hoped for at a very reasonable price. We got to work with some amazing folks, and had one of the Regional Managers talk with us about our experience. When we showed up to sign the documents and do our walkthrough, everyone was so kind, lighthearted, and genuinely service-minded. It was honestly a completely different experience than our first trip to the lot.nnCaleb was the rockstar of the show for sure. He was available to text and took our calls (even on his days off), he was patient as we bounced between MANY different units before landing on the right one, he listened to our needs and followed through on his promises, he was not afraid to make sure we got everything we needed, and then some. Because of him, we ended up with an RV that was more expensive than the one we originally came to look at, and this one will likely last longer and hold its value better - things we weren’t really considering initially. We were also told that BlueDogRV sales teams will be undergoing re-training so issues like ours do not happen to anyone else, which was reassuring and showed us they really were listening and they were taking action to correct the issue.nnThese folks were there for us and helped us so much - and I’m sure they will work to extend the same levels of energy, enthusiasm, professionalism, and knowledge with anyone.
We had a specific RV in mind when we started shopping. When our local dealer could not help us, I contacted Josiah at Blue Dog RV in Pasco, WA. Even though it is 300 miles from our home in Boise, Josiah was able to get the RV, process the paper work and have the fifth wheel ready when we arrived. It was a flawless transaction and we drove back with our new escape vehicle.nWe recommend Josiah and Blue Dog highly.nKen and Sheila Eakin
Purchasing was a pleasant experience and went smoothly. Service leaves a lot to be desired. Each time I've taken my 5th wheel in the issues have not been resolved and I end up making the repair myself. The last time I had an issue with a slide out. I provided them with the error code but they couldn't replicate it so they didn't do anything. This took them 3 days to determine. I also had an issue with the rubber/vinyl cover that hides the screw heads on the outside trim. I was told this wasn't a warranty item and I should just silicone them in place.
Josiah, Frank and Matt are amazing to work with! Everything has gone so smooth. We highly recommend.
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