Verizon

Denis Malone was an excellent Solutions Specialist that helped me with my new phone when I was ready to return it. Denis is knowledgeable and patient and worked to answer all my questions.

Bought a new phone really quick. Definitely set up an appt. They were friendly and knowledgeable.

I stopped to get a screen protector. I expected it would take less than 5 minutes to go in, get what I needed, pay and go on my way. Unfortunately, that was not the case. I had to stand in line outside in the cold wind because they wouldn't let anyone in until they were ready to help the next person. 3 separate customers came out about 5 minutes apart before they finally let the next in line in. Another 10 minutes passed before the next in line was allowed in. Finally, after about 30 minutes standing in line, my spot which was 3rd in line was allowed in. It took another 10+ minutes once in for the employee to get what I needed, gather a bunch of unnecessary information from me (phone number, name, etc.) and ring me up. I doubt I'll ever go to a Verizon store again to buy an accessory. Next time I'll order the exact same brand from Amazon, pay about 30% less, and have it delivered to my door in a day or two tops.

No help picking out new phone. ud83dude12. I was told to go back to my car and order one, then come back to the store and pick it up. SO, I drove across the parking lot and got phenomenal help at BEST BUY!!! Ask for Jeremiah when you go to BEST BUY!!

I went in today to upgrade 2 phones, the lady (blonde lady with a heavy accent) had no idea what the sales were, barely new about the 5G info we were asking was pretty much pushing us to buy online, ended up just giving a phone number to buy online to have it shipped to the store, or to the house, I dunno if verizon is sales based anymore but rushing your customers out the door just because you dont know about the phones is not very good business we are just going to head to another verizon store to do business.