Novus Glass

I had an initial issue with scheduling, however I do not know if this is because of lack of communication from my insurance company. The tech, Ian, that came out was outstanding. He apologized right off the bat for the miscommunication we had to begin with. He was on site when he said he would be, he took the amount of time he said he would, and he was so friendly. He went above and beyond to make sure that I was happy and because of that I would always call them first. Thank you so much Ian!!

I got a chip in my windshield on my way to work and wanted it fixed before driving all the way home. All the mobile services had no availability for two days, so I was thrilled to call Novus and learn that they take walk-ins. Drove there on my lunch break and after a quick assessment, the tech fixed the chip in less than 20 minutes. The repair looks great: you can see the site of the chip but the cracks around it all disappeared, and repair of one chip is only $68! I’ll be coming back for any glass needs.

I called to get a quote, the lady on the phone proceeded to tell me they don’t have any glass in stock. Uhh yea that is why I’m calling to see if you guys can get the window. She spoke to me like I was a child. She didn’t even get the info on the window before making that comment. I wouldn’t use them if they were able to get the window. I get it, it’s been a rough a year and all, but leave your personal issues at home. No thanks!

This place has incredibly poor service! Front desk lady doesnt know how to talk to people and they have male technicians arguing with my pregnant fiancé abou how they have 20 years experience doing this but this tiny rock chip repair wasn’t do able for him.i would never recommend this place to anyone. Save your money and time and go elsewhere. Horrible experience. They even argue on the phone with you.

Got my windshield for X5 '06 replaced here a few months ago and hubby and I think they did a great job. Got a chip last week, called yesterday afternoon and had it fix today. Efficient and very nice people there. Thumbs up!