Rogers Chrysler Dodge Jeep Ram

Don’t get me wrong, I had excellent customer service today when I had my Jeep serviced today. It is what I learned about buying tires from a Dodge dealer where the issues come to play.nnI moved hear four months ago from Billings and I bought new tires before I moved to Lewiston. I needed them rotated today along with my service. They charged me $15 for the rotation. The service manager said they only service tires purchased from them directly. It does not matter that they came from a Dodge dealer.nnAfter further review and reflection, why on earth would you buy tires from the local Dodge dealer? Unless you do all your driving in Lewiston. If your on vacation or visiting someone in Boise and you have a flat tire, your local Dodge dealer won’t take care of you.nnSo I say buy Your Dodge from Dodge dealers but buy tires from tire dealers. The Dodge boys won’t take care of your tires. Lesson learned. Hopefully you won’t make the same mistake.

Updated:nHey Everyone, I just spoke with Ryan Rogers and Jack Kemp today at the Dodge Dealership and it was a great meeting. I've heard nothing but good things about Ryan and I must say... His reputation definitely precedes him. Shoot, we talked more about high school injuries then we did about my vehicle! For someone to treat me as an old college buddy after shining negative light on his business, something that he is very passionate about... Is nothing but commendable. If the owner of the company is that compassionate at the top, you can bet that it trickles down throughout.nnOne of the many it has trickled down onto, is Ben House. When I thought I exhausted contacts to get my vehicle fixed, he immediately reached out. A very stand up guy and I highly encourage anyone that is looking for a vehicle to definitely give him a call.nnWith that being said, anyone that has had problems before; I do highly suggest giving Rogers a second chance. After meeting with the owner and going through different communication channels, its glaringly apparent that they actually do care. All I wanted was for transparency, fairness and to be treated as a valued customer. Today they met all those expectations and even exceeded others. Don't let the possible shortcomings of the past, dictate the promise of the future.nnThank you Ryan Rogers and Rogers Dodge.

Bought a GMC Yukon Denial from Fabian Glenn andnwas promised a rear hitch cover because the one on the car was broken and they didn’t have the color in stock that day. Called multiple times trying to resolve the issue, have text messages from Fabian saying they sent it to our address and we never received it. Called the GENERAL MANAGER Jack, said they never promised anything, that it wasn’t cracked leaving the car dealership, and they will not send one and he hung up on me. I own my own business and if I treated my customers this way I would expect a unhappy customer and negative reviews! I do NOT recommend buying from Rodgers Dodge VERY unprofessional!

It’s a shame that this is a Rogers dealership. My family has purchased 11 cars from Rogers Toyota in the past 3 years and they are excellent to deal with before and after the purchase. I made the mistake to decide to by a Jeep from what I thought would be an equal experience from another Rogers dealership but was sadly mistaken. From the time we purchased the vehicle the front-end makes a clanking noise when stopping and starting. For 5 months they have had the car in and out of service with one misrepresentation leading to another. Had to get Jeep customer care involved which helped commutation but little else. I have been waiting on a call for a part they believe is the problem that was ordered just to find they have had it for a week but never let me know. I have now started the process to enact Idaho’s Lemmon law which is a pain but at least the Jeep nightmare will end soon.

I recently bought a car from here and the experience was terrible. I would not recommend buying a car here to anyone. I live out of state so we specifically ask the cars sales man to do a full walk around of the vehicle showing us any scratches dings etc. he showed us one rock chip. Upon receiving the car I was able to identify 3 chips and 2 major scratches within the first hour of having the vehicle. The car salesman neglected to inform me of any of these. Also I was promised car mats and they were not in the car when I received it.nI believe the sales department handled this unprofessionally, were deceitful and took advantage of us.nnUpdate : We have left 3 voicemails for the GM and he has not contacted us back.