Billion Dodge Chrysler Jeep

We had an absolute excellent experience! Bryce, our sales rep, was fantastic! He demonstrated a great sense of urgency in getting us approved, stayed in constant contact with us through out the process and just a great salesmen all the way around, took terrific care of us. The sales manager was just as great and Brandon, the gentlemen in the finance department and went over all our paperwork was awesome as well. Overall just A+ service, highly recommend Billions Autu Group for your next car purchase! Fantastic warranties too and no pushy car salesmen tactics!

If I could give no stars I would. They had my sisters car in their service department for over 3 weeks in total. She was told her car was fixed after 2 weeks only to break down again after they supposedly fixed the problem. During the 2 weeks they had no idea what was actually wrong with the car and gave us the run around until we had my husband call them. Suddenly then a problem was found even with no code showing. After 5 days of the car inconsistently starting it ended up stalling for a second time. When towed there again, a new more expensive problem was found all the while refusing to refund her for a “problem” that seemed like their best guess the first time around. Best advice: Don’t be a female with car trouble. Extremely poor customer service and communication all around.

Sales staff, Mike and Amanda were great. The managers however, not great customer service and wouldn’t come out and say hello/address our concerns. Very sketch. Not somewhere I want to spend $50k.nnUpdate: bought a truck elsewhere and came in for an oil change and tire rotation and had a great experience in the service department. Justin and Craig were GREAT! Very friendly and knowledgeable.

Best experience I've had at a dealership ever!! Friendliest staff and so helpful, went above and beyond to help us!!

Zach the service advisor has lied and been dishonest to me multiple times. We have a open recall on our truck, truck was brought in in September to be fixed, Zach informed me that the parts were unavailable. I called once of month to check on the status of the parts. After five months of calling and Zach informing me there are unavailable I became frustrated as we have not been able to drive our pickup due to a leaking EGR cooler( recall VB-1). I called FCA and they informed me parts are available and could be shipped to Billon the next day. I called Zach back and he continued to be dishonest and told me they could not get the parts. I called another dealer and parts were ordered and shipped to them and the EGR is scheduled to be fixed in a week.nI will not do business with Billon. A large waste of time to find out someone is being dishonest and not straight forward.