Automotive Credit Resources

Everything about the service I received was one failure after another. I was pushed to hurry up and do my paperwork before I even drove the vehicle. That week I realized something was wrong with the vehicle and notified them and they offered no assistance. My paperwork included a down payment and a warranty I had not expected or been told about. I didn't trade anything in and they told me I was getting the vehicle for $400 over cost. This apparently was not true because less than a month later when I went to trade it back in they said we cannot help you, you are thousands of dollars over the value of the vehicle. I felt they dished off a vehicle they knew that had problems and that they were not honest about anything I was told.

Their website is wrong. It says guaranteed approval, which is wrong. This whole world is based off credit, and there is actually good people with children who need help and can't get it anywhere. These people were rude and inconsiderate, I would never refer anyone to this cpmpany.

Keith provided excellent customer service through my entire buying experience. He was helpful and patient through the process considering that two nights in a row he stayed after hours to complete the process and made sure that they put gas in the truck I purchased. After looking around they gave me a good deal on the 2017 GMC Sierra. There were no games and the process was smooth. A week later I had to return because of the description on the contract had to be changed for the bank, they made that process completely painless. I was able to go right in and resign without waiting and filled the tank on my truck for the inconvience. I would without pause recommend Keith and staff to anyone looking for a new ride.

Zach went above and beyond to try and get me financed. The whole process was quick, easy and went super smooth. Just need to work on my credit and we will be good! Don't hesitate to deal with them, light years better than any of the Lithia dealerships in town.

Kathy did a super job from first contact all the way through the purchase and beyond. She quickly and efficiently answered most my questions. While this review is a year old (sorry Kathy I shoulda done it sooner) I think that it adds a little credibility to the quality of the used vehicle they sold me. So yep, since then I have enjoyed a quality used vehicle and I thank Taylor’s ACR and Kathy for that.