Firestone Complete Auto Care

had a good experience making the appointment and dropping off my car. My issue comes with picking up my car. When I walked in, nobody was at the counter. You could see them all in the actual garage part standing around talking, laughing, having a great time. It took them about 15 minutes to come out even though they seen me. The service I had them do was switch over my summer tires to my snow tires. When I got in the car and started to drive away, the TPMS light came on saying my tire pressure was low in one tire. I stopped at a gas station and my tire was at 22 psi instead of 40 which is what my car states on my driver door. I also noticed there was no valve stem cap on this tire and only this tire which I thought was weird that this was the only tire low in pressure and it was missing the valve stem. I called the next day and they said it was because the tires were filled in their warm shop and then sat outside for a few hours. I could believe they could go down a little in that time period but I would also think they all would have went down. All the other tires were close to the correct pressure.nnI understand mistakes happen but its take ownership of the mistake. I wasn't looking for my money back or a discount or anything like that. I just wanted to let them know of the issue. I'm assuming by the way they responded that they get a lot of unhappy customers and they are already on edge when they get a phone call telling them of an issue.

So I never really care to write reviews but I needed to for this place. I went in to get my winter tires put on which were already on the rims. My appointment was at 3pm and I just got out at 4:30pm. These people are so unprofessional and don't work as a team. The kid that worked on my car kept doing one thing and went to do something else which dragged this process out even longer. The crew in the garage didn't get along and were swearing up a storm and arguing with each other. Maybe when they made this building they shouldn't of made it so you can see what's going on in the garage. I don't recommend this place to anyone and who knows how long it would of taken if I had to get other things done. I got charged for a simple tire swap and it took a hour and a half. I'm use to getting this done within a half hour. Save your money and patience and don't go to this dump.

First time back in a while happy to say there’s new management. Give it a try if you have had bad experiences in the past. Tobby seems like a really good guy. Great service

MEANT TO HIT 3 STARS NOT 1. Terrible prioritization skills. Went yesterday to get an alignment, tire rotation, and balance. Told them the key to the tires was in the glove box. We were told it would take 4 hours. Got a call 10 minutes before they closed that the alignment was done, but they couldn’t do the balancing/rotating because they couldn’t find the key. We picked up the truck and opened the glove box and the key was right there. We brought it the following day to have the tires balanced and rotated. We were told it would take an hour. It’s been 3 hours and they still aren’t done. Also forgot to give us back our tire key so now we’ll have to make a 3rd trip back. They did do a good job on the rotation and balance though...which is why I only took off 2 stars.

Fantastic service and the management is super knowledgeable. Tobby was a huge help I was able to get my car back on the road in no time