Map
Detailed Information
- Place Types Car repair
- Address 350 Lacrosse St, Rapid City, SD 57701, USA
- Coordinate 44.0854444,-103.2009712
- Website https://www.abraauto.com/abra-auto-location/283-rapid-city-sd
- Rating 4.1
- Compound Code 3QPX+5J Rapid City, SD, USA
Photos
Reviews
I actually had a really good experience working with this auto body shop, I worked with Tessa. Although it took a few extra days to get my car then initially told Tessa was very communicative about this. My car is a VERY unique color, sonic pearl grey, one of the newer Honda colors. So it wasn’t surprising it took longer to paint. I appreciate that the technicians repainted it after not initially liking how the paint job looked. It was nice to know they didn’t want to give it back to me not perfectly matching, so the 2 extra days it took being in the shop was VERY worth it. My car looks brand new!!! Thank you Tessa and the guys that worked on my car! Your attention to detail does not go unnoticed and I highly recommend this place.
The people here were super friendly! They made my car look like I'd never been rear ended, very talented crew!
Very easy to work with and they do an excellent job. Our truck looked amazing inside and out! Thank You...
Great customer service and repair quality! Best body shop in town. ☀ufe0f☀ufe0f☀ufe0f☀ufe0f☀ufe0f
Purchased a vehicle that had a cracked windshield that the dealership fixed before purchase. After picking up the vehicle I noticed that there was air leaking around the windshield while driving. I contacted the dealer which they then told me to talk to Dwight at ABRA as he was the person to install the window. After speaking with Dwight I had a appointment for the next day. When I arrived for my appointment I explained to Dwight that the air leak was on the passenger side and showed him. After waiting roughly an hour Dwight comes out and says he found a leak, he got it fixed and it was ready to go. As soon as I got onto the interstate again the air leak was just was it was before with no difference. On my way home stopped at another body shop just to have them look at it and help me find the leak. They remove the pillar and examined the windshield where they found a total of three spot where the windshield was no sealed totaling almost three inches. There recommendation was that the whole windshield needed to be replaced as there was not a way to fix it correctly with out removing the windshield. They also did not find any fresh urethane like Dwight had explained that he fixed. I then reached back out to Dwight about the situation and asked how we could resolve it as I had already wasted half of one day trying to fix the situation and live 50 miles away. He said there was nothing he could do unless I brought the truck back to the shop. I then found time to get the vehicle back to Dwight for repair again. I explained again where it was leaking from and had it all marked out where it was leaking. I also told him what the other body shop had explained to me about being able to fix it correctly and how just running a bead of urethane on the inside of the window is not the correct fix. Dwight assured me that he was not going to do that and was going to fix it correctly. Once the truck arrived for the appointment I showed him again where the window was leaking. Once I did that he had explained that he never fixed that area the first time and that he resealed the other side of the window as that's where he thought it was leaking. After the vehicle was there for roughly 5 hours I picked it up and he assured me he had it fixed correctly. As soon as I got back in the vehicle looked at where Dwight had done the repair and there is now just a bead of urethane run down the inside of the window and smeared out on to the window. There is also a chunk of a blue shop towel very visibly stuck in the urethane as well. I am so disappointed with this entire situation and hope I never have to deal with them again.
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