Vin Devers Autohaus of Sylvania

Vin Devers always exceeds expectations. This isn’t your average dealership. The customer satisfaction here is insane for every single department. For sales, everyone is amazing. I’ve personally always worked with Harry Shah and he’s always provided what we’ve requested, even after the sale. Him and Mike (the finance manager) are the reason why we’ve leased 4-5 vehicles and purchased two brand new vehicles. For service, same concept. You can walk into service and anyone you work with will go above and beyond your expectations, whether they’re a porter or a service advisor. My go-to has been Dylan McCance because he’ll always go the extra mile to make sure my experience was nothing less than phenomenal. For example, I came in for a check engine light on my vehicle. Not only did Dylan diagnose my vehicle within minutes, he also checked my alignment, my brakes, and when my last oil change was before I left. This is definitely my preferred dealership (I don’t live remotely close to it but they’ll still valet my vehicle) because of the fantastic customer satisfaction.

Outstanding service from Dylan Mccane and the entire service department this past week. Traveling to Michigan with a Sprinter based RV our check engine light appeared. We were at the service department in the morning and the problem was quickly diagnosed and Dylan went a stepnfurther to confirm it was covered under the warranty.nWe were on our way that same afternoon and Dylannfollowed up to make sure everything was workingnand running smoothly. We would highly recomendnVin Devers Autohaus! Thank you again for a great job!

I bought my A6 about a year and a half ago. Just getting around to reviewing came in for my 20k service about a month and a half ago. Always a great experience!

Dylan is the best!! I've been to this location maybe three or four times. Every time I've dealt with Dylan he is very thorough he is very pleasant to be around. If you have questions he won't make up something. He will actually take the time to figure it out and ask someone else if he needs to these types of people are rare in the world. I also had a driver different drivers both times to my house and back to the location. Both drivers were very polite and respectful. The only reason I couldn't give them five stars is because whenever I call in to make an appointment I can't ever get a hold of someone in the actual automotive department and you can't go through the regular scheduler you have to speak to them. So, when they send me to that department I leave a message and no one ever returned my call ud83eudd33ud83dude33ud83eudd2fud83dude3eud83dudc94ud83dude3f So anyway . . . They do great work I'll post some images of the clean vehicle for you guys! If you have an oversized vehicle like industrial vehicles they also do details and that's awesome it is so hard to get my Mercedes-Benz sprinter into any type of car wash when I wash it myself it's a mess. I started to only give them four stars but you know what the customer service totally pushes them up to a five even if they didn't return my calls no one is perfect.

If you need a car or have car trouble, this is where you want to go!nnMy girlfriend and I were cross-country traveling in our 2017 Mercedes Sprinter van. About an hour outside of Toledo we experienced some van problems and could tell immediately it was something we needed to bring the van in for. We called the two dealerships closest to us but neither were able to get us in for the next few days. Vin Devers was the exception! They were a bit further but when we told them our story they went the extra mile to get us in that day! Thank you Jessie who was so kind to get that sorted for us! AND THEN Dylan worked with us the entire time... He had his team drive to get the part we needed and bring it back so the mechanics could fix our van that day. The entire time he made sure we were taken care of, keeping us updated every step of the way and even getting us a driver to grab a bite to eat. He went the extra mile for us MANY times, but the biggest was double checking to see if our broken parts were under warranty, which THEY WERE! Saving us lots of money. And a big shout out to the mechanics who worked so hard to get us back on the road that day — the van is working great! Car trouble is never fun but the employees at Vin Devers are truly good, genuine people. We couldn’t have had car trouble in a better place. Dylan in particular, THANK YOU. This guy is exceptional at his job! Thank you Vin Devers for the amazing customer service. You don’t find that kind of service very often anymore.