Map
Detailed Information
- Place Types Car dealer
- Address 5742 East, OH-37, Delaware, OH 43015, USA
- Coordinate 40.271653,-82.9625477
- Website http://www.colerainrv.com/?utm_source=google-gmb&utm_medium=org
- Rating 4
- Compound Code 72CP+MX Delaware, OH, USA
Openning hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Photos
Reviews
We just purchased our second RV from Colerain. We came back to them specifically for their wonderful customer service. Joe from sales was outstanding as usual. He took the time to show us all of our different options until we found “the one”. He made sure everything went smoothly the moment we picked our new RV out from the trade in to the closing. Bob made sure that the closing went quick and smooth, taking the time to go over our closing in detail and as always delivered exceptional customer service. The service department is exceptional as well! (I’ve heard horror stories of other dealers service departments so this is a big thing to look for when purchasing!) They are one of the reasons that I would highly recommend them. They took care of issues we’ve had with our previous unit very quickly and efficiently. Bob the Service Manager delivers excellent customer service and because of that we came back for another purchase. Joe from service took the time to go over everything in detail with us when we took delivery of our new unit answering all of our questions throughly. Highly, highly recommend all of these gentleman for your next RV purchase!
I would go anywhere but this place for service. When they mess stuff up they refuse to take responsibility for it and try to put it on the warranty so they can get more money to fix their own mistakes! Should atleast double whatever time frame they tell you it will take. I gave them the benefit of the doubt a few different times hoping they would make things right since they're the closest Grand Design dealer without going to Canton. I Promise next time I will just haul it to Canton. Its worth the extra time and gas to make sure my repairs are done correctly.
I’ve tried soooo hard to like this place, but the fact of the matter is - they suck when it comes to service. Never again will I spend another dollar here. There’s way more to the sale of a unit after the fact , they don’t get that concept. If I could give a negative star, it would be 5, without any question. I can give a list of things. I would caution anyone, and everyone from doing business here.
I recently purchased a camper from Colerain. I had it reserved and waited for the delivery. My salesman Joe was great and very responsive. The camper came from the factory and they hooked it up for the walk through to verify everything was working correctly. There were three minor things that needed addressed prior to delivery. The Service Manager Bob just rocks! He was very nice and helpful. They fixed the issues to my husband's satisfaction and the camper is scheduled for delivery. I have been very pleased with the service I have received from the entire team at Colerain. Special thanks to Jason for the special trip to look at my trade and dealing with me. This team of folks did their best to give me good service and keep my happy. You can honestly tell they care about providing good service even when they are super busy. Thanks to the entire Team at Colerain.
Update: After talking to Grand Design they were in contact with the owner of Colerain RV and it was resolved. We will be able to have an inspector inspect the RV fully.nnAccording to the manager they do not want inspectors to come out and look at the units if they are going to try to hook up to anything etc. To me that makes me feel like they are hiding something. Manager extremely rude and since first impressions matter the most, I would say avoid.
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