Apex Entertainment Albany

This place is a joke and they racially and character profile their customers. I visited here with some friends. I flew in from California to NY to see my family and friends who I haven’t seen in 2 years and this was the only place with food and fun activities. Mind you they close in 3 hours and I just landed from traveling for 10 hours from the west coast. So in total it was 10 of us but 3 of us arrived early for one I was just picked up from the airport so we came straight to apex. We waited almost a hour at the bar for drinks we never received and for the rest of the crew to show up. We were gonna eat have a few cocktails and bowl. Let’s not forget we haven’t had a alcoholic beverage because we literally just got there. For the record the bar had one tender who was doing their best but was swamped.nnNow that we’re all together we’re literally cackling (laughing like chickens) and crying because we haven’t see each other in so long and we’re basically catching up in person.The server finally comes and I told him I’m buying two rounds of shots for everyone and everyone order a appetizer and drinks. Almost 45 minutes passed no food from the bar that we were waiting for and no food or drinks once we get on the lane we’ve been bowling by now for well over 50 minutes. So I stated to the manager hey where is our food and drinks they said they would check. Almost 35 minutes passed no food so we go back. Ok we’ve been waiting almost a hour and some change no food no drink not even water. So he comes back and says his waiter said that we were all drunk and he didn’t put our orders in . SO THE BIG QUESTION IS THIS YOU WONT SERVE US FOOD AND DRINKS BECAUSE YOU ASSUMED WE WERE DRUNK BECAUSE WE WERE HAVING A GOOD TIME AND ENJOYING EACH OTHERS Presence but you will let a group of drunk people still Bowl ? I kind you not I can’t make this up one bit. So you would risk us bowling drunk and injuring ourselves vs turning our lane off and brining the drunk folks their food and drinks .nnWorse place ever and the bald head Caucasian manager is a joke. The security person there can’t remember his name but he was a black man stated that they don’t appear to be drunk I don’t see what the problem is. We stated ok are we gonna get our food the bald Caucasian man said the kitchen is closed. I told him he was unprofessional and so is his staff. I am a business owner myself and yes you respect your employees judgement but you also should check out the situation especially since drunk people are bowling . Major lawsuit could be in the works if they allowed us to bowl and we injured ourselves don’t you think. They ended up kicking us out and to make a long story short one of the servers came up to us and said that the young Caucasian man who was serving us didn’t want to serve us because we were ordering almost 300-500 worth of food and drinks and he stated that black people don’t tip. Not knowing that everyone there has a professional skills and provides services to the public so we’re big on tipping. But hey their loss I just know I will never support them and I told all my friends on Facebook book and IG not to follow this place because of the unproductive and unprofessional experience I had.

very unprofessional place. they don't clean the arcade games after each person plays on it. this is the reason Covid 19 are on the rise in Albany County. I came in to enjoy my time with family but saw no employee's cleaning so I left . this place should close down due to Covid !9 violation

The lady who helped us in November 8th at around 6pm at lane 13 with our bowling balls being stuck was professional and nice. I didn’t get her name but she was awesome. Very nice and responsive.

I came as a party of 5 and we all had never been here before. My review is purely from a standpoint about the food so take that with a grain of salt. We hadn’t ordered anything particularly complex; 3 orders of chicken strips, a double cheeseburger, a quesadilla, and chicken Caesar wrap. It took nearly an hour for our food to arrive and it was cold. Two of the chicken strip platters were uncooked and pink in the middle. The whole experience was rather disappointing and we won’t be coming back for the food at least. If you come here, it should be for the bowling or arcade because the food is definitely not worth it.

It was just okay because the pricennThe staff was amazing it was clean but it was $33 for me my husband and our 5 year old to get shoes and bowl for 30 minutes.nAlso $5 for what seems to be a 4ft by 4ft bumper car areas.