Ernst Chevy Buick GMC

Everyone in the dealership was very kind and friendly the atmosphere was very comfortable you did not feel uneasy sitting there with the sales person and even the owner Mr. John Ernst circulated throughout the building smiled and said hello to all of the customers and seemed to have positive engagement with his team members. Isaac, the sales associate did a nice job, he was very up front, honest trustworthy and we felt we received the best possible deal that we could have ever received vs going to another dealership. It made the hour drive from Omaha well worth it. Isaac was very accommodating, always asking if we needed anything, he brought multiple vehicles into the show room area for us to view and discuss the options, he was patient and very kind, considerate and patient throughout the whole process. We never felt pushed or uncomfortable, pressured or hurried to purchase the vehicle, it was a very laid back and comfortable buying experience.

I saw a 2019 Chevy truck online and loved it... I made time to drive 90 minutes to go see it and it was not even cleaned, why put a truck online that is not ready to show... I still drove it despite in not being clean. I loved the truck and agreed to bring my trade-in the next day to see if we could work out a deal. The entire process from showing up to leaving with the truck took FOUR HOURS!! Are you kidding me??? I had not even make it 2 miles before the tire sensor alarm came on. 4 days later I had a check engine light. I had to take my new truck back ,90 minutes away, to get looked at, they did give me a vehicle to drive, they had my truck for 3 days and had fixed nothing when I came back. Not only did they not fix anything they broke my tow mirror as well. They said they would replace it and the part that caused the check engine light to turn on but they needed to order parts. they said that it should have only been a few days, that was 10 days ago and I have a truck I just bought with a check engine light, a tire sensor alarm, a broken mirror, and not one phone call from the dealership... I will take my truck back and make sure they fix everything. I am happy that I have a Chevy warranty because I will never take a vehicle back to this dealership after I get it fixed. As far as the sales person, the experience and problems with her were worse than the problems with my truck.

I was blown away by the professionalism of the staff. Miguel was very straightforward and kept me in the know while my vehicle was in the shop. He even offered me a loaner vehicle. The level of respect the entire staff has for a custome is the absolute best. They should be doing nationwide industry training for other repair shops in regard to how to handle a repair and treat people. I am completely satisfied with my repair and experience at the dealership. Perfect.

Marc McPhillips was amazing to do business with. I would definitely recommend him and this dealership. Marc was down to earth and not pushy at all. Him along with Colton made the process smooth and easy. All the staff was friendly, professional and made my purchasing experience exciting(as it should be). Thanks Mark and Ernst!!

Its was the best truck buying experience I've ever had. Marc, my salesman, was great to deal with and Colton, my finance guy was awesome also. I've bought a lot of trucks over the years and you guys were the best! I'll be back to get another one in a couple years. I usually buy a new truck every two years so I will definitely coming back to Ernst. Thanks!!