Spacemaker

I like krogers

This storage facility was recently purchased by a new owner and we don't recommend them. I mailed my usual payment in a timely manner at the end of Dec. My check was mailed back to me with a notice that rent had MORE THAN DOUBLED! I reluctantly bill paid the new amount and just a few days later we received notice that our payment was in default, a $10 fee had been placed on our account and we were restricted from our unit with threat of the sale of our property. Now we are stuck trying to find a place for our stuff in the middle of winter. Good customer service would have been two months advance notice of the HUGE price increase instead of letting us know at the last minute. They also won't refund the $10 fee even though my first payment was on time. Seems like they are only concerned with increasing income.

The actual operation of the units and gates and employees are very good. But the communication from the management is very poor

A storage unit facility where you can talk to an actual person during limited afternoon/evening hours. Don't have locks to secure your storage unit? They sell locks at reasonable prices.

Very clean and affordable units. Customer service is great. The place is locked down great at night, so I am worry free with people trying to break in.