Planet Fitness

Staff are helpful and mindful of any training needs you may have. Has everything you need to get the work done. Great facility with even greater people.

I had a issue with a charge they made to my card and I left 2 messages for the manager on duty she never returned my call so I immediately canceled my membership. Very unprofessional of her and the staff who took my messages! And to the owners response to my to my review I came in to the facility and spoke directly to the club manager she claimed she never got any messages with the lack of concern she displayed I will never return to your facility!

Just wanted to say that Tommy and Sophie always make me feel welcomed. The atmosphere at this gym is the best in the region! Makes going to the gym enjoyable and they make it easy to smile right when you walk in.

I frequent many different planet fitness gyms but this complaint is for the one specifically in Lansing, IL. First, 70% of their employees are rude. They do not greet or say goodbye to the majority of customers. Second, we are in a pandemic and the cleanliness is severely lacking. Trash and water bottles on the floors and throughout the gym. Most people are not wearing masks which really doesn't bother me too much because I myself am a clean person. But judging at the cleanliness of the gym, I'm not too sure about the cleanliness of many members considering they're throwing wrappers and paper towels on the floor. The locker rooms have trash around and dirt/dust all over the floors. I actually had gone two days in a row and the first night the bathrooms had no soap. I went back the next day nearly 24 hours later and still NO SOAP. Third, they let customers do whatever and I mean whatever they want. No one re-racks weights. There are weights ALL OVER the gym that are a potential hazard just lying in random places. 3 to 4 employees standing at the front while customers play their own music very loud and stand at the same piece of equipment conversing and not allowing anyone else to use anything. Very disappointing. I have to come here 2-3 times a week while my son has his practices but if things don't change I'll have to make a change which is super unfortunate because every other PF I visit goes above and beyond to keep the gym clean and the employees are super kind. From the look of the comments the owner responds with the same generic response but trust, I am not one to complain, but if I'm spending my money and risking my health, I'll complain to corporate, BBB and the health department every day until something is done because if it's not me, its only a matter of time before someone gets ill or hurt from this place.

Staff nice didn't see in my opinion enough spray bottles compared to other sites