Two Rivers Bank & Trust

Two Rivers Bank & Trust recently purchased this bank and struggled with some issues out of their control during the transition. The experienced staff worked hard to serve frustrated customers and alleviate the problems in a timely manner. They are a Keokuk Area Chamber of Commerce member and strong supporter of Community and Economic Development in Southeast Iowa.

The only reason I gave one star is because of the 5 star employees I've had the pleasure of working with. Other than that, I have had nothing but problems, I still can't access my account online, and NOW my debit card is being used by someone, somewhere, BUT if you call the number on the back of the card it just sends you to Two Rivers automated system, which only allows you to leave a message so they can get back to you on the NEXT BUSINESS DAY!! Since it is 3:30pm on a Saturday, they're already over $50,and they've been charging on it since 6:00am this morning who knows how much more they're going to get? I WILL be finding a new bank on Monday!

I love the employees They are truly the best and they are the reason I still have an account. I don't feel like the interest rates are the best. I keep most of my funds at my credit union. I make 2% interest on my account at my credit union. That really adds up. My credit union also has free checking no matter what your balance is. Not the case at two rivers. I have thought about closing my account at two rivers but have decided against it just because I really like the staff and it is conventionally located .

I absolutely hate Two Rivers Bank and trust. I have had nothing but issues since they bought my branch. I was told it would be a seamless transition similar to when Dubuque took over First Community. It has NOT been.nnAll of my automatic payments, subsciption boxes and direct deposits failed. All of my online banking transactions disappeared. I've been given tons of contradicting information. Like my account + routing numbers have changed, oh no just your routing #. And I've been told contradicting information about my current checks working vs being no good. Now I'm getting a new box of checks in the mail but it will take over a week. Still don't know what to do with my old checks because every bank rep has a different answer.nnToday I had to call because I was forwarded an email from my company stating:nnThe direct deposit(s) did credit the payee's account successfully; however, the company is required to make changes to ensure future direct deposit credits for the payee are received successfully.nnThe payee(s) whose bank account information has changed are:nnKatherine M.nnDue to the sensitive nature of the bank account information, we cannot provide that on this email. You can contact the payee(s) for the specific information.nnIf you do not fix this information prior to submitting your next direct deposit,your direct deposit submission will be rejectednnSo I called the Keokuk phone # it forwarded to the Two Rivers in Burlington. I read the email to Cody who pretty much called me a liar and informed me all direct deposits still work with the old routing numbers though she gave me a new routing # to give my company for direct deposits.nnConsidering that I had to update another direct deposit ALREADY and that my company forwarded me an email telling me I would need to provide information PER THE RESPONSE they recieved I was upset to be told 'thats not how things work'.nnTwo Rivers reps are unhelpful and accusatory and the transition of them taking over my bank has been nothing but horrible. I still don't have any visible online banking information, I have checks I don't know if I can use/a wait on new checks, I'm unable to get a bank letter for direct deposits until the 'transition is completed' and the new debit card (that you had to activate by GOING to their ATM) feels as flimsy as their promises of 'easy' banking.nn---------------------------------------------------------------------nnResponse from the owner: We regret that you feel your account was mishandled during this transition. A member of our Keokuk branch will be reaching out to you shortly.nnSo then I got a voicemail from Two Rivers saying I had requested this call for help. I DID NOT. Called back immediately. No answer not suprised.nnI am suprised Two Rivers spent the time to look up my personal account information in their system to find my phone number which is NOT the same as the number attached to this google account.nnI have already spent over half an hour on the phone TRYING to get help with my banking today. I've called previously. I've gone to the bank previously. During those times I can't get straight answers or my problems resolved. So no one can take the time to straighten out the issues caused by the transition when I contact them for help explaining exactly what my issues are, but they can look up my personal contact information over a google review? Funny I wouldn't have felt the need to leave this review if anyone had resolved my issues during my multiple attempts to contact them.

Bank stinks, unfriendly people. Definitely better banks around.