CVS

Excellent thank you for your help for me ud83cuddfaud83cuddf2

A repetitive problem; no results!!nI receive text messages and phone calls referencing prescriptions are ready to be picked up for another person at a CVS in a completely different part of the city. Called the specific pharmacy and was told to select stop texts. That stops texts from the CVS I use. Disabled, I do use the notifications as needed to make arrangements for pickup. This has become a common problem. Specific store acted as though they could care less, wanted me to contact the customer to correct the problem on their account. WHAT? I then make repeated calls to CVS customer service according to text message. Was told they would stop the texts but not the phone calls. Told them “No, that stops texts to me from my store.” One such rep told me “they could send the prescriptions out to you, I already confirmed the mailing address associated with your phone number. Do you want me to dye that?” How convenient...send someone else’s scripts to me at their costs. I escalated higher. Made suggestion to call their store and have them pull prescription for their customer. Was told they cannot do that. WOW! Final results the same. CVS does not take care of their customers. I feel sorry for the customer that repeatedly does know when their scripts are ready. I will continue to receive texts and calls ref prescriptions ready for pick up for another customer who is not receiving notifications. Store will not tell me the customers name or pull the prescription from their little basket to make note for correction. And, I will continue to investigate if it is my script or not.

I just spoke to the nicest Spanish lady at this cvs. Most of the time the the people who answer phones at the cvs are so rude. Thank you mam whoever you were for being nice and saying that I hope you feel better.

Go to wal greens I've been sitting in line for 30 minutes just to pickup my prescription that was called in and they dont have a clue what they are doing in this place.

Updated (again) Review regarding visit on 10/12/2020. Worst service I’ve had in a long time. I waited 5-10 mins JUST to get a response at the window after pressing the call button twice and even knocking on the slide-out tray door. I finally received a response from the intercom from her informing me she’d be with me in a minute. Once she finally came to the window and I proceeded to tell her my information to get my meds, the additional wait must’ve been 10-20 MORE mins. I can’t help but wonder if they’ve gotten someone new again; and she seemed so lax and uncaring about customer service it bothered me. Ended up rolling my eyes and driving away without saying a word (after finally getting my meds) due to the sheer lack of unprofessionalism. Not recommended!nnUpdate as of 08/06/2020. The staff seems to have gotten better at moving the line faster and becoming more responsive. Increasing my rating to 3 stars for now to reflect improvement(s). Will review again later upon accessing the system.nnUsed to be a fairly decent place, and I say decent (at best) to get your prescriptions. As of late, however, the lines are ridiculously slow, and more than once I have counted my meds only to find some missing. Until they change and fix their operations, they deserve this one-star rating.nPosted 05/29/2020.