CVS

Sat in line for 40 minutes waiting for a prescription I was told was filled. I was upset and the woman working the window decided to tell me I was disrespectful. As soon as I leave the drive up, my phone rings. It's the automated message telling me my prescription isn't ready yet. Well no sh#$. If you were me you might have had the same reaction. Every time I have a prescription filled here its a problem. The staff are not at all helpful, extremely slow and give out incorrect information and then have the audacity to call me disrespectful. She hasn't seen disrespectful.

I prefer this pharmacy over their competitors. Prices could be better on some of the name brand items they sale. I always find some kind sale or deal on something when I'm there.

If there was a -10 star rating that would be it. So how can a pharmacy go against what the Dr prescribed? So I tried the generic of a drug for months because my insurance was like a ud83dudc22, better yet a ud83dudc0c. So my insurance then kicks in and asked my Dr if I could please get brand, because that's what I was used to for years and never had problems like I do now. So my pharmacy which is like right next door to me didn't have brand but had to order. So my CVS deletes my prescription and tells me to contact my Dr to have it written to this one on Washington because they have it in stock; well, 46 of them to be exact. So I was on the phone asking if in fact my Dr had called them in yet and was on hold forever. An hour later was hung up on then call back was on hold for at least 30 minutes then called my store back at 5:30pm on a Wednesday to be yelled at saying the pharmacy was closed and hung up on. Few minutes later I look over at the CVS and they were wide open? Hm. Call back Washington and pressed 2 like I was a Dr or prescriber and yay I got em. Nope no Dr called yet. I go to bible study and get a call from Washington store. Got the phone call from your Dr and your brand is ready but we close at 8. Then I high tail it across town in icy roads and went through the drive thru and almost left the parking lot and low and behold. Generic partial fill. All that for something I could've gotten right next door and could've gotten my entire prescription at the least without anyone lying and being rude. My insurance doesn't pay for it and we don't have that in stock lies .When they had 46. I mentioned that also, but, oh no, uh,uh they were expired. I hope you can sleep at night Melissa. God bless!!! Update: I have recently talked to the pharmacist and in hopes that they have fixed this problem? I will see Thursday? So I changed the review to 3 stars for now...

Nice pharmacist, got done quickly, Usually have too wait a coupla hours. After they have the script, ask pharmacy and they can tell you how long. Its hard to get a hold of the pharmacy on the phone, your best bet is to just go up there to talk to them. They are comparitive to other pharmacies, very busy, and sometimes the wait for medication is a bit frustrating, but it like that anywhere you go.

I had a simple question for the pharmacy. I waited on hold for over 20 minutes, I finally gave up.