McDonald's

If I could give this establishment a negative ud83dudc4e five, I would. A bit over a month ago I stopped through the drive-through at the McDonald’s on Minnesota Avenue in Sioux Falls, and my fries were cold. Then, about 3 weeks ago, I stopped there during the night while not even one other car was waiting in line, waited for over 15 minutes for one Egg McMuffin, and final drove off without the sandwich even though I had paid for it, because evidently they were not even going to make the sandwich. They were fully staffed as I could see the workers behind the drive-through window. Not once did anyone even pop their head out to apologize for nor explain the delay. I called the next day and told them what happened and asked for a voucher to be sent, but they never sent it. So, a week later I went there and I told the evening shift manager, a portly man probably in his 30’s, what had happened and he told me, “I don’t need this, I have just worked a long shift.” As if that is my problem. I then spoke to the night shift manager who was just getting on shift and he was apologetic and gave me the voucher and also one for free fries. I wanted a voucher vs the sandwich so I could go to a different McDonald’s because I will never go back to that one which is too bad because I work near that one and would have given them a lot of business over the years. I hate to do a bad review and usually would never do so for any establishment, but something needs to be improved upon big-time. They could probably start by firing most of the night shift, and the portly evening shift manager. Poo trickles down hill. I would not want to work with a bunch of sloths or people with no customer service skills who do not understand the concept that every customer counts, nor would I want to work for one. Unfortunately, the bad apples make everyone look bad, even the ones that are actually doing their job efficiently. They lost a customer for life. There is no excuse for this kind of horrendous customer-service. All the Taco John’s in the city are extremely fast and the workers always have smile on their faces, and Taco Bell comes in second.

I dont know if i luck out or what but always served hot food and hardly ever am missing food!

They're faster than the one on the east side but again the workers were talking and told me thank you have a good day and I had to remind them I had a cup of coffee coming and also please could I have some butter for my hot cakes

Way too slow and my sandwich had way too much mustard, usually I enjoy McDonalds but I think my loyalty is going to be with Burger King now! This isn't the only time mac let me down.

When I ordered my food I also ordered a specialty coffee and I was informed by an unnamed employee That she was the manager and that the order had to be done the way she wanted it done I went to pay and the actual manager greeted me at the window And apologized for the way the employee Lied and spoke to me. SO CHRISTINA THANK YOU.