Map
Detailed Information
- Place Types Amusement park
- Address 989 N Walnut Creek Dr #111, Mansfield, TX 76063, USA
- Coordinate 32.5791587,-97.1343841
- Website https://www.urbanairtrampolinepark.com/locations/texas/mansfiel
- Rating 4.3
- Compound Code HVH8+M6 Mansfield, TX, USA
Openning hours
- Monday 4:00 – 8:00 PM
- Tuesday 4:00 – 8:00 PM
- Wednesday 4:00 – 8:00 PM
- Thursday 4:00 – 8:00 PM
- Friday 4:00 – 9:00 PM
- Saturday 11:00 AM – 9:00 PM
- Sunday 11:00 AM – 8:00 PM
Photos
Reviews
Gone are the days of good customer service. I would expect a better experience when teenagers work in a place that host children that they would be interactive or at least happy to have a job. Other visits were not as bad as the most recent visit but I will not spend my money at this location any more. Cashiers are not friendly and are on their phones most of the time or away from the counter. No one was at either of the stations that needed assistance for my kids to play and we had to search the facility for someone. Kids had fun I guess that's all that matter. Still not going/spending my money here no more.
Yikes! Maybe it’s my fault for coming during spring break. Lines were long. I wish there was quicker way for those that made online reservations to get checked in. The girls at the counter are sweet. I think my biggest issue was that there was absolutely no employee walking around enforcing rules. I don’t know how many times I spoke/yelled at teens to stop running in the under 7 area. I let my kids play in the dodgeball area because it was empty but there were fries everywhere. We went back to try under 7 area, still speaking/yelling at people to stop running. Some still ran onto the trampolines my kids were on making them fall. I get I’m the parent and I’m responsible for my kids. But I hate the feeling of getting on other peoples’ kids.
Pretty bad experience tonight. Brought 3 Elementary Age kids. Paid for high end package. Even though lots of staff around, the Zip Line was only open half the time and the Rope Bridge was closed. Also saw older kids continually pushing around younger kids, again no staff watching. Also the place was very dirty, like no staff was cleaning up tables. Again saw more than 20 staff members so don't know what's happening.
Took my son & nephew for the first time, and it wasn't what I expected. I understand that young teens need jobs as well, but good customer service should be a priority for everyone to enjoy the experience. I'm not sure we will be back for another visit
Not impressed. No employees were not roaming about to watch kids- they were either all behind the counter talking to each other or playing basketball so the actual playing customers couldn’t play. Food was never served. They give you a buzzer that never goes off (we ordered twice so this wasn’t a one time thing) and then after about 20 minutes you go up to inquire and they’ll make your food then. Totally overpriced too. Tables are gross with old chewed bubble gum all over them. Not coming back.
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