Urban Air Trampoline and Adventure Park

They were all super friendly and helpful staff. Whoever worked on the rope course today deserves a raised I saw him working making sure children were safe and not scared all day.nI highly recommend this place for families wanting to have some fun and not break the bank.

The worst birthday party experience ever for my son. My son birthday is on Christmas. I went up to the facility three weeks in advance to inquire about parties and was told to book online. I called the store two weeks in advance to see if I could bring outside food and was told that the only thing that could be brought inside is a cake. The day of the party 12/26/2020, my mom get to the event with the cake was told to turn around that the cake could not be brought inside. Quoted $163 to bring a cake inside for a last minute party for three kids and four adults. Then the manager kept asking if he was the person that I spoke with . I described the man that I spoke with and he stated that if it was him that he didn't say that. I got frustrated with the man so I continued the conversation with the cashier inquiring if I could set up my son membership but pay in advance for the upcoming year. She also declined and told me to do it online. Welp lost that opportunity for membership. Next situation at the same event, I paid for the highest package even though I knew my son was going to do anything in the air and my son repeatedly kept coming to tell me that he was told that he couldn't participate in a certain section because the worker didn't feel like watching him. Same event went to order the pizza that includes the 4 drinks and 2 large pizzas . I ordered the 4 drinks first and informed the worker that I was going to get the pizza order but left the money with her . She cashed the order out with the drinks only for $12 and told me that I was going to have to repay for the drinks to order the pizza. When I asked for a refund. She told me that she didn't do refunds. I asked for the manager which was the same man previously who dragged his feet to come speak with me. He did refund me my money but when I left he started speaking about me in an unprofessional manner that was observed by my family that was still at the counter that recorded him making comments. By far the worst party that I have ever experience and if it was for my son really wanting to go there specifically we would have left. But I didn't want to ruin his birthday. Not a clean facility with sticky floors, spilled drinks, not sanitizing the tables. Unprofessional staff especially management.

Visited today (20/12.23) with my wife and two kids along wife's mom and grandmother. This being the only second trampoline place I've been to but it was far better than the first with there being much more for children to experience and play in and around/on, ages two to around say seven. I was very pleased with the staff and employees and especially would like to take the time to thank Tori and Josh (I had there permission to name) for dancing with and entertaining my two year old. She loves people and they are star employees! Thank you two and Urban Air so much for a wonderful time with the whole family today!

I quickly learned if this is going to be a monthly activity for my kiddos, a membership is the way to go. My kids have fun everytime they go. It gives them a couple hours of really good physical activity and entertainment.

Absolutely love this place! But it will be brutally honest in letting you know you're 36 years old and out of shape lol. My kids love this place as well. It's not just focused towards one age group. My kids are 16, 10 and 9 and all 4 of us had a blast!!!